Analyst, IT Service Desk - Assoc
Steelcase Inc.
Cluj-Napoca, Romania
5 zile în urmă

Job description

Steelcase Service-Desk process relies on a Single Point Of Contact process (SPOC process) where any Service-Desk customer within EMEA area will contact Steelcase Service-

Desk to submit any IT-related incident or request.

Mission

  • Respond to requests for technical assistance via phone or electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Administer help desk software
  • Redirect problems to appropriate resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions in knowledge base
  • Stay current with system information, changes and updates
  • In order to cover the users working time it might be necessary to work in shifts
  • Required Skills

  • Min. 1 year work experience in IT support positions
  • Strong Windows OS and MS Office skills
  • Customer-oriented skills (ability to listen), sense of service, good interpersonal skills with internal and external customers
  • Analytical skills (ability to analyze and synthesize), team-player, manages time and workload effectively
  • English + German advanced
  • IT / Technical University degree or student would be a plus
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