Responsible for designing and delivering Application Services to the business (internal) or customer (external) within agreed service levels.
Ensure standardized methods and procedures are used to efficiently manage changes.
Taken over global responsibility of Bosch Service Solutions established Applications (Ticketing-, E-Mail response management-, optical character recognition services and further more);
Definition of guidelines, establishing tools and processes for Software developer;
Give direction and motivate support teams (VGT) to deliver on overall goals and strategies and perform continuous improvement and changes within the scope of these applications;
Monitor application service costs and plan budget and measure availability and performance;
Develop and optimize of standards and procedures; define the technology and service roadmap;
Represent the service from a technical perspective to connected Service Owner (e.g. raise awareness about new features and functionalities);
Identify and evaluate service risks and participate in mitigation and control activities;
Ensure proper training for staff and managers to ensure that everyone performs adequately in their respective roles;
Ensure compliance with quality and process standards (e.g. legal);
Coordinate the identification, assessment and communication of operational risks and report on change activities;
Post implementation reviews, especially in the case of failed or partially failed implementations.
Bachelor’s degree in related field, or equivalent work experience;
Proficiency in written and spoken English;
Several years of experience in IT service management, software engineering and / or solutions development or other related area;
Several years of professional experiences in project management and leadership;
Broad knowledge of named applications types;
Profound knowledge in database structure and architecture;
Consulting capabilities to transform IT requirements into actionable measures;
Deep Service specific technical knowledge, communication, coordination and organizational skills;
Broad skills in the Software development environment;
Deep understanding of risk evaluation and impact in IT environments for change activities;
Profound experiences in leading people (virtual / local);
Exceptional analytical capabilities, communication skills and intercultural competence.
LikeABosch Benefits :
Flexible benefits - On top of your salary, we offer you 2700 Ron / year, via your benefits account, which can be used according to your preferences;
The 13-th salary - Your contribution to Bosch is valuable. Celebrate a successful year with the 13th salary, just in time for the winter holidays;
Meal tickets - A balanced diet includes at Least one hot meal per day, therefore we offer you meal tickets with a value of 13 Ron;
Flex-time possibility - We care about your personal schedule, therefore we try to offer you flexibile working hours, according to personal and business needs.
Please discuss with your team Leader;
Home office - We want you to work however fits you best. We offer the standard possibility to work from home 50% of the time.
This percentage could be higher or Lower according to personal and business needs. Talk to your team Leader for detailed information.
During pandemic times we take added care of your health and you will be working from home 100% of the time (for special situations you can come to the office);
Medical subscription - We know how important health is, so you get a medical subscription through the Regina Maria network, paid by the company;
Relocation package - If you're being recruited from more than 50 km, we provide a standard relocation package of 500 Euro (conditions apply);
Referral bonuses - We build our teams on trust, so we encourage you to refer new candidates to us through our program : Recommend Bosch.
For certain positions we will honor you with an attractive bonus;
Language courses - We invite you to learn new languages in your free time and get a discount of up to 600 Ron / module;
Professional development - Great opportunities to develop yourself within the company;
Life events celebration - Your family is growing while working at Bosch? We congratulate your newborn with a 1000 Euro bonus;
Celebrate together - We Like to give presents to our Loved ones, therefore we offer you 150 Ron for Christmas. Your children will enjoy this benefit too, as they will also receive 150 Ron;
Unforeseen situations - In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis);
Growing number of vacation days - Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in Bosch.
We start with 21 days;
Sport benefits - Being active helps you in your personal and professional Life, so we encourage you to stay in shape by using the 7Card and the discount from Smartfit Studio;
See also : flexible benefits;
Internal communities - You are welcome to become an active member of our internal communities;
Discounts to our partners - We have a strong network in our community so that we can offer you discounts to various business such as ISHO and others;
Trainings and certifications -We believe in a Life-Long Learning approach, so we invite you to take part in technical and soft skills trainings;
Professional Development - Great opportunities to develop yourself within the company.
Team-buildings - We organize yearly team-building activities for your department, so you get to know each other and build trust among your peers;
International Assignments - You have the possibility to work on international projects with and in other Bosch Locations, as we have offices in more than 60 countries worldwide;
Diversity and multicultural mindset - More than 10 different nations are represented and several Languages are spoken by our colleagues.
Diversity Day is a special day dedicated to sharing our diverse cultural experiences;
Bookster- the road to self improvement is paved by books. Borrow the books that interest you and your family through the Library that comes to your office.