Service Designer, UC
Vodafone Limited
Romania,Bucharest
‎în urmă cu 10 ore

Be a member of a fast growing international organization! Vodafone Shared Services Europe is part of the Vodafone Group and operates in two EU countries as a commercial HUB for Vodafone activities all around the world with almost 3000 colleagues.

The Bucharest based center started its operation in 2014. Now it serves as a center for excellence in Technology, Customer Service, Fraud, Security Services and Finance hub.

Our Technology department is focused on Enterprise Product and Services, Infrastructure Management, Applications Operations and Customer Service Desk.

Using state of the art technologies, we are offering hi-tech solutions to Vodafone clients in 6 European markets.

The Budapest based center started its operation in 2007. Now it serves as a Financial, Enterprise, Business Intelligence, HR and Sourcing HUB, continuously focusing on supporting and improving processes in 29 countries and offering solutions to 150+ Vodafone Enterprise Customers.

Join us in Romania and in Hungary and be part of our global team, supporting Vodafone clients around the world.

Your day to day :

To support key strategic growth areas, Enterprise IT requires a highly capable and experienced solution designer to develop new service / user processes and business designs to support a diverse range of projects for Enterprise Business Units in Group and in Local Markets.

Working within the New Product Development process, will deliver an end to end customer experience, across the product lifecycle, aligned with Vodafone brand and industry best practice.

The role requires expert collaboration & stakeholder management to execute process engineering and analysis. Experience in customer experience design and customer journey creation is essential in order to develop high quality service models.

With these activities you will have a great impact on our business :

  • Prepare and own service design and operating model for all deliveries, service costing and associated Business Case for review and approval in case of new product development (NPD) and CRs.
  • Continuously review existing service designs and initiate change based on customer landscape.
  • Key focus will be to design, build, assure cost-to-serve standards and implement services operating models based on continuous improvement and right sourcing at worldwide level.
  • Assess the business requirements and the high level technical design solution to define the impact of the UC product / service on the Customer lifecycle e.
  • g. Customer On-boarding, Order & Logistics, Billing, In-Life Support

  • Cooperate with and coordinate different departments and get necessary support for the definition of service solution proposals.
  • Create the Service Design specific documentation and ensure that the E2E technical solution is aligned with the service design principles and the market specific operating model
  • With these skills you are a greatcandidate :

  • Universitydegree, with preference on technology (engineering, telecommunications,computer science).
  • Prince 2 andITIL or equivalent certifications
  • 5+ years ofexperience in one of the following areas : IT business analysis, processmodelling and design, IT service management, consulting and customer experience
  • Proven knowledgeof customer lifecycle design, as well as a good understanding of how telecomnetworks and applications work together, so to assess the impact to underlyingbusiness processes
  • Projectcoordination experience and proven ability to operate within a geographicallydispersed matrix organization
  • Excellentinterpersonal and communication skills, able to adjust own style to suitaudience and achieve objectives
  • Excellentinfluencing and negotiating skills with the ability to present the "tobe" picture to an audience with diverse background and obtainstakeholders' buy-in
  • Sounds like the perfect job? We’ve goteven more to offer :

    Work from Home You can have home office 2 days per week

    Medical anddental services

    Life insurance

    Dedicatedemployee phone subscription

    Special discounts for gyms and retailers

    Annual CompanyBonus

    OngoingEducation we continuously invest in you toensure you have everything needed to excel on the job and enhance your skills

    You get to workwith tried and trusted web-technology

    Getting in onthe ground floor of and technologychanging company

    FlexibleVacation Take time off when you need it, wetrust you

    Thefuture is exciting. Ready?

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