Be a member of a fast growing international organization! Vodafone Shared Services Europe is part of the Vodafone Group and operates in two EU countries as a commercial HUB for Vodafone activities all around the world with almost 3000 colleagues.
The Bucharest based center started its operation in 2014. Now it serves as a center for excellence in Technology, Customer Service, Fraud, Security Services and Finance hub.
Our Technology department is focused on Enterprise Product and Services, Infrastructure Management, Applications Operations and Customer Service Desk.
Using state of the art technologies, we are offering hi-tech solutions to Vodafone clients in 6 European markets.
The Budapest based center started its operation in 2007. Now it serves as a Financial, Enterprise, Business Intelligence, HR and Sourcing HUB, continuously focusing on supporting and improving processes in 29 countries and offering solutions to 150+ Vodafone Enterprise Customers.
Join us in Romania and in Hungary and be part of our global team, supporting Vodafone clients around the world.
Your day to day :
To support key strategic growth areas, Enterprise IT requires a highly capable and experienced solution designer to develop new service / user processes and business designs to support a diverse range of projects for Enterprise Business Units in Group and in Local Markets.
Working within the New Product Development process, will deliver an end to end customer experience, across the product lifecycle, aligned with Vodafone brand and industry best practice.
The role requires expert collaboration & stakeholder management to execute process engineering and analysis. Experience in customer experience design and customer journey creation is essential in order to develop high quality service models.
With these activities you will have a great impact on our business :
g. Customer On-boarding, Order & Logistics, Billing, In-Life Support
With these skills you are a greatcandidate :
Sounds like the perfect job? We’ve goteven more to offer :
Work from Home You can have home office 2 days per week
Medical anddental services
Dedicatedemployee phone subscription
Special discounts for gyms and retailers
OngoingEducation we continuously invest in you toensure you have everything needed to excel on the job and enhance your skills
You get to workwith tried and trusted web-technology
Getting in onthe ground floor of and technologychanging company
FlexibleVacation Take time off when you need it, wetrust you
Thefuture is exciting. Ready?