Customer Service
Genpact
Bucuresti, Romania
10 zile în urmă

Bucharest, Romania

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands and we have fun doing it.

Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it.

Come, transform with us.

Inviting applications for the role of Customer Service Process Associate

How about being the single point of contact in CS matters, for your client? Be it phone or e-mail your support is highly valued and appreciated! You will learn how to work in a virtual environment, interacting with colleagues and clients all over the globe.

How can you make a difference? Understand your customer’s needs and exceed its expectations with a friendly and can-do attitude.

Transformation Happens Here

  • Strive for quality work in handling phone calls, administering in databases, book keeping and in other customer service activities;
  • Effective and professional verbal and written communication both with internal and external customers, partners;
  • At Genpact, we seamlessly blend digital transformation with human experience, innovation and curiosity. We are a leader in providing artificial intelligence capabilities to enterprises.

    And we are accelerating digital transformation across industries through our products and consulting, powered by Genpact Cora.

    Active participation in the defined training courses and the practical implementation of the new skills in the work processes

    Attractive salary

    Stable job offer - employment contract

    Work in the multicultural environment

    Various trainings (initiating, soft skills)

    Possibility of development

    Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts)

    Very good knowledge of French, min. C1

    Communicative level of English

    Good MS Office (especially MS Excel) knowledge

    Analytical thinking and ability to learn fast

    Personal culture and ability to deal with the client properly

    High motivation and willingness to learn

    Ability to work under time pressure

    Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

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