Customer Service Specialist – 6 Months contract, Bucharest (Remote)
Stanley Black & Decker
Virtual, Bucharest, US
2 zile în urmă

Stanley Black & Decker Inc. (SBD) is the largest tool manufacturer in the world (Fortune 200). SBD is a world-leading provider of tools and storage, commercial electronic security and engineered fastening systems, with unique growth platforms and a track record of sustained profitable growth.

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Customer Service Specialist 6 Months contract, Bucharest (Remote)

Location : Remote / Virtual, with occasional presence in Bucharest office

Fixed term 6 months contract, with possibility of extension.


  • Administrate orders including entering the order into the internal system, ordering the products in the warehouse, issuing proforma invoice, credit notes, order check and sending the invoices.
  • Be in contact with customers via phone and e-mail e.g. for update on delivery of products and solving of claims.
  • Cooperate with Sales, Marketing and Demand Planning department as well as with warehouses speditors.
  • Report daily statistics e.g. controls of backorders via EDI orders and Tool Commerce.
  • Create and maintain customers database
  • Cooperate on sales actions preparations
  • Requirements

  • Higher education (or equivalent through experience)
  • Advantage : experience in a sales support or sales related role
  • Considerable experience in the field of Customer Service.
  • SAP and MS Office knowledge is essential.
  • Romanian fluent level, English : communicative
  • Able to withstand deadline pressure.
  • Team & multi-cultural orientation.
  • Pro-active approach.
  • High degree of self-motivation and ready to take responsibility.
  • Ability to work from home.
  • Please send you CV in English*
  • We offer :

  • Ambitious and motivating challenges
  • Regular working hours (Monday to Friday)
  • Competitive salary.
  • What You’ll Also Get :

  • Career Opportunity : Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
  • Learning & Development : Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources.
  • Diverse & Inclusive Culture : We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done.
  • You’ll find we like to have fun here, too.

  • Purpose-Driven Company : You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
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