Disputes Officer with Portuguese
Accenture
Bucharest, Romania
4 zile în urmă

Job Description

  • Record / upload disputes from various channels and assign the correct dispute code from the standard set of codes;
  • Capture additional information (from dispute originator or third party) and / or detailed problem explanation and register in the system;
  • Stop invoice from further being produced (if applicable) by flagging this in the system;
  • Contact relevant stakeholder if required (by phone / email / fax if external, or by workflow if internal) in dependent on the dispute resolution procedure;
  • Investigate dispute, verify corrective steps and share the solution proposal with relevant stakeholders;
  • Take actions regarding the shared solution with stakeholders, record solution details in the system and close the dispute;
  • Analyze dispute root source and cause by downloading and assessing invoice dispute management reports from the system;
  • Identify problems and summarize possible corrective actions;
  • Communicate root causes that come from a local department to local F&A and Local Dispute Coordinator;
  • Support the Invoice to Cash process manager and Payment allocation Team Leader in achieving the process objectives;
  • Deliver service in line with agreed controls and procedures;
  • Strive for high levels of customer service.
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