English (advanced)
ServiceNow (advanced)
Responsibilities :
Have responsibility for technical input to qualification and business approval meetings to make a recognized technical contribution
Educate and negotiate the right technical solutions for your customers. Advising on options, risk and impacts on business processes and technical architecture
Design small or medium scale solutions (or parts of larger solutions) which need minimal review following peer review
Assist in the scoping of new opportunities and to design tools and techniques to deliver efficiently
Maintain a high level of product and solution knowledge and an up-to-date skills profile in ServiceNow services
Support the sales team in developing the business, utilising your expertise and experience of ServiceNow & other ITSM / ITOM tools and topics, frequently taking the leading role in client presentations and marketing events, to secure both new and extension business opportunities
Deliver a positive and value-add experience for your customers in every interaction.
Contribute tactical and impactful tools, techniques, and methods to continuously improve Client’s technical delivery
Assist with gap analysis highlighting current state, future state, customer needs, best practices, market demands and competition
Understand sales processes, information and support requirements, and assists sales staff in identifying leads
Communicate in formal presentation settings including medium sized groups, internal and external project teams, and business unit events;
develops written communications to address varied styles and information needs
Requirements :
You will be educated to degree level or have at least 3 years of experience, preferably within the IT industry. You will have in-depth knowledge of the ServiceNow platform with a demonstrable understanding of Service Management concepts and principles together with experience of working with quality control and testing standards.
Core Skills
ServiceNow Certified Administrator
ServiceNow Certified Implementation Specialist
Ability to manage competing priorities in a complex environment
Excellent written and oral communication skills including customer liaison at senior levels
Excellent interpersonal and negotiating skills, ability to enable collaboration
Project / change management experience and skills
Investigation and analysis of problems with a methodical and disciplined approach
Proactive customer support and problem resolution
Ability to devise creative technical solutions, to research alternative solutions and make recommendations
Ability to convey a strong presence, professional image, and deal confidently with complex technical problems
Our offer :
Workplace : 100% remote
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