Community Moderator
Bucharest, Gameloft
2 zile în urmă

Job Description

  • Monitor discussions on Social Media and Forums, respond in a timely fashion where appropriate;
  • Educate and support players via discussions on the forums & on Facebook;
  • Identify, track, report and help solve their emerging issues;
  • Collaborate with other teams in finding swift solutions for the issues reported by players via social media;
  • Collaborate with Game Community Managers to identify, empower, monitor community contributors in the forums and other social media;
  • Reinforce and participate in the feedback cycle from customers to the game team and back;
  • Organize discussion threads by moving misplaced posts, deleting spam, issuing warnings and educating the community to leave their comments in the correct places;
  • Review, collect and accurately classify the nature of user-generated content from a range of social media and community platforms including Facebook and Game Forums;
  • Provide extensive reports on community feedback, by using qualitative and quantitative metrics;
  • Reposting Social Media content across local Gameloft Social Media Channels.
  • Qualifications

  • Excellent command of English language, both verbal & written (second language is a big plus);
  • Passion for games and nice to have : a good video game experience (knowledge of game styles and gaming experiences);
  • Familiar with forums, Facebook and other discussion hubs;
  • Ability to understand online conflicts and knowledge on how to mitigate them;
  • Computer Literate (Internet Browsing, Windows, MS Office with emphasis in Excel);
  • Ability to communicate clearly, both written and in speak;
  • Ability to handle customer complaints, even when handling unpleasant customers;
  • Ability to work accurate and with eye for detail;
  • A pleasant and friendly style and a proactive attitude;
  • To be a team player.

  • You want to be part of an exceptional experience, within a company that is constantly growing!
  • You want to work with talented people who are industry pioneers!
  • You want to join a global company and meet great people around the world!
  • Or, just because you're looking for a fun place to work!
  • What Else can Gameloft Romania offer you?

  • Short Friday;
  • Medical insurance package, in partnership with Regina Maria Clinic;
  • Supportive working climate, a team with a free communication style;
  • A chance to work in a real multinational team;
  • A modern office complex including :
  • Cafeteria with hot food open during working hours,
  • Dedicated gym with personal trainers and various facilities,
  • 3 massage rooms inside the building,
  • Relaxation area with pool tables, ping pong tables, darts, Foosball,
  • A dedicated kickboxing gym with free trainers and classes,
  • Free aerobic classes inside the gym,
  • Free psychological counseling,
  • Kindergarten inside our courtyard.
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