Service Manager
Vodafone
Bucuresti, RO
5 zile în urmă

Your day to day :

The service manager is accountable for one or more IT service clusters in the environment of complex and highly critical IT landscapes and for the negotiation of the services with the business unit.

Accountable for managing service level agreements with internal and external service providers, reviewing both tactical and longer-term metrics and handling overall vendor performance.

Daily activities :

  • SLA negotiations with customers and annual SLA reviews
  • Support of the partner management at the customer interface
  • Support of the governance and security teams at the customer interface
  • Management of task force / special topics based on customer or management escalations
  • Service improvements (accepting customer inquiries, addressing and tracking requests to TY, or as an LSS project or to the company as SRT)
  • Training of departments on processes and current IT topics
  • Support to the strategic projects of the customer
  • Ensure audit conformity - QA for ISO 9001 audits etc.
  • Strategic further development of processes and tools in Service Management
  • Mandatory skills :

  • Min 6-8 Years Experience in Service Delivery Management / Project Management / Process Management
  • Fluent and business fluent English (German would be an advantage)
  • Outstanding stakeholder management and communication skills
  • Tactical planning and implementation experience
  • Experience in intercultural communication
  • Knowledge of IT architectures as well as IT service management processes (ITIL, eTOM etc.) and company processes (PPM, internal ordering and communication processes etc.)
  • Knowledge in dealing with complex technical issues and preparation of information in a way that is appropriate for the target audience
  • Microsoft Office Suite support
  • Excellent personality, interpersonal and communication
  • Benefits :

  • Medical and dental services
  • Life insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of and technology changing company
  • Flexible Vacation Take time off when you need it, we trust you!
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