Community Manager
Toluna
Timisoara, Romania
1 zi în urmă

The Community Manager’s goal is to respond to member’s e-mails, resolve member’s problems and escalate any issues to the appropriate internal personnel and teams.

Your main tasks will be to :

  • Respond promptly to members inquiries, handle them in order to resolve their complaints;
  • Obtain and evaluate all relevant information to handle inquiries and complaints;
  • Communicate and coordinate with the relevant internal departments making arrangements for the members to get a response in a timely manner and ensure the members’ needs are understood and met (track and route problems and requests and document resolutions);
  • Direct requests and unresolved issues to the designated resource;
  • Perform thorough user account & activity verification's (in the database and on the site);
  • Perform end user testing of panel websites and report findings to the appropriate persons;
  • Provide feedback insights gained from community monitoring, members reports and your verification's;
  • Research, coordinate and escalate fraud checks within members groups as needed;
  • Keep the Team Leader up-to-date on major user activity trends and issues observed.
  • Your abilities need to be :

  • Proficiency in English and German language;
  • Studies related to foreign languages or a graduate with proficient linguistic skills;
  • Competence in Microsoft Office and ability to learn new computer applications;
  • A proactive approach to problem resolution;
  • Organization and prioritization skills;
  • Understanding of popular social networks / online community platforms design, functionality, users;
  • Empathetic, able to handle conflict and pressure;
  • Creativity; attention to details and communication skills are highly appreciated;
  • Customer service orientation, adaptability and positivity.
  • What we offer :

  • Training opportunities and career development plan;
  • Competitive financial package : salary, performance bonus, sport allowance, meal tickets and gift vouchers;
  • Private medical insurance;
  • Exceptional office comfort : top office facilities and equipment, gaming room, central building office;
  • Extra vacation days;
  • Bookster - The first modern library for companies in Romania.
  • Welcome to our innovative team of professionals in online market research!

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