Global TN Consulting iscurrently looking for Travel Helpdesk Support specialists for oneof our clients in Bucharest. You will be offering Technical & FunctionalSupport for a Travel Commerce Platform providing distribution, technology,payment and other solutions for the travel and tourism industry.
Do you think this could be theright opportunity for you?
Minimum 6 monthsexperience in Customer Service
Advanced level ofEnglish and German
Travel industrybackground is a plus
Experience withinservice desk environment is desirable
Familiarity / capability to rapidly acquire troubleshooting skills
Ownership andcommitment to problem resolution
Ability to workwell under pressure
Client oriented,flexible, patient
Excellent writtencommunication skills
Roles and Responsibilities :
Provideexceptional customer service and Incident resolution to subscribers on the fullrange of client products, and related network and platforms
Answer allinbound contacts through calls, web, e-mail and chat
Answer enquiriesrelated to functional support of bookings : making or changing reservations,fares & pricing, fulfillment (in particular airline ticketing)
Provideassistance on applications or platforms which client may own or develop
Provide frontlinetechnical support such as investigating connectivity issues with client systems
Provide ExtendedServices Desk support : software installation or non-standard configurations
Provide requiredsupport via outbound activities such as Team Viewer and Outbound Calls Answerquestions related to the reservation and booking process for airlines, hotels,rental cars and other travel-related services
Opportunity towork in a fast-growing company and in a multinational environment Opportunityto grow in the organization and build a successful career path
Access to avariety of benefits available through a flexible package that can be customizeddepending on each employees’ needs
Personal andprofessional development through a variety of training programs (hard / softskills)
Great officelocation, close to the metro station and Promenada Mall
If interested, please apply by clicking on the application button. You can also send us an email on info globaltn-consulting.
com or simply give us a call on +359 882 036 437.
Best of luck and we hope to hear from you!