CIS - Technology Lead - SAP PSR - Romania
Infosys BPM
‎în urmă cu 15 ore

Job Description

Today, the corporate landscape is dynamic, and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together.

Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Skill Summary Technical skills (Required - Mandatory) Hands on experience in

Application : SAP Basis, NetWeaver, ABAP / Java-Stack, SAP PI / PO, Avantra, ServiceNow, SAP LaMa

Database : SAP HANA, Oracle, MaxDB

Operating Systems : Linux, Unix, Windows

Technical : Troubleshooting SAP Basis issue, SAP Client Copies, SAP System Copies, Installing SAP System, Updating Databases, Language Pack Installation, Tablespace Management, Backup & Restore / Recovery of Databases, Spool Administration, Live Cache Administration, SSO / SSL Configuration, Kernel Upgrades, SAP Hardening Support Package Upgrade, Shell / Python scripting, experience in driving automation using, Capable of designing and implementing different strategies and procedures (Like System Landscape, System Architecture, Backup Strategy, System Refresh, Patching, Stress / Performance testing etc ).

Certification : Certified in SAP Basis or SAP HANA Technical skills (Required - Nice to have) Application : SAP Solution Manager

Database : Sybase, MSSQL

Technical : Underlying Infrastructure stack : Hypervisor, Storage, Network, Job Management Tool (SAP BPA / Redwood RunMyJobs, Broadcom / Automic UC4, SAP BPO / Solution Manager, IBM Workload Automation), CISM, Automation implementation experience in SAP Basis.

Language skills needed English, English+German People skills Supporting and mentoring the L1, L2 and L3 Team in day-to-day work.

Leading a team of 5-10 or 10+ persons. Soft skills

  • Experience in running operations with ITIL processes / ITIL certified.
  • Excellent Analytical and troubleshooting skill.
  • Excellent in Verbal, written communication.
  • Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
  • Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
  • Experienced in running operations following ITIL processes.
  • Strong multi-tasking skills and abilities to handle changing priorities in a fast paced environment
  • Strong customer focus and management of client expectations
  • Should work with minimum supervision
  • High customer orientation
  • High quality awareness
  • 1 Technical skills (Required - Mandatory) Skill Level

  • As a PSR, you are an expert at contributing to different phases of the consulting lifecycle.
  • Plan and coordinate all activities within the responsible SAP Environment of the System Responsible
  • You will plan and coordinate Changes with IT Partners, Application Teams and other Services within the Datacenter.
  • Manage and support multiple landscapes. Should be able to manage and work in the area of SAP operation support, Implementation support, rollouts and Project support.
  • Be the single point of contact for the different landscape for internal Teams as well for the Customer.
  • Proven SAP systems delivery and / or system administration knowledge across the suite of major SAP applications & versions.
  • You will escalate Issues and Risks to the appropriate Team / Management.
  • You will support the L1 / L2 / L3 Team in troubleshooting Incidents.
  • You will optimize the SAP Systems in your responsibility.
  • You will review the monthly EWA Reports, create proposals and discuss them with the IT Partners and Application Teams.
  • You will be intensely involved in; defining the problem, propose, coordinate and refining the solution.
  • You will also play an important role in the development, configuration and deployment of the overall solution.
  • You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope.
  • You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
  • ExpertWriting solutions / estimates for RFPs.

    Driving automation using state-of-art automation platforms like SaltStackMid-level

    Why Infosys

    Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation.

    With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

    We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.

    Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

    To learn more about Infosys and see our ideas in action please visit us at

    All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees.

    Infosys is proud to be an equal opportunity employer.


    State / Region / Province


    Domain(IBPO) Finance & Accounting System Proficiency-SAP

    IL Romania

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