We are leaders in digital services with pro forma annual revenue of circa ₠ 12 billion and circa 120,000 employees in 73 countries.
Atos Romania operates in Bucharest, Timişoara and Braşov and employs more than 2300 people. We are the Worldwide Information Technology Partner for the Olympic & Paralympic Games.
A Societas Europaea (SE), we are listed on the Euronext Paris market. We operate under the main brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.
Key responsibilities :
This role helps standardizing activities and ensures quality by initiating the writing and maintenance of work instructions and other documentation;
Work-planner will inform the leader in case of "getting closer" on a SLA Breach issue, when the engineer didn't react on time, to take the ticket and tackle it;
The work-planner is single point of contact in cases where upper management needs updates for tickets or changes;
If critical issues occurs, work-planner will initiate a common chat or call with technical resource and upper management if needed.
It is in charge to follow up on the situation and ensures that tickets get updated;
Transform changes into incidents (for Client Support)
The work-planner inform the team manager if doubt, issues, anticipated capacity problems etc. occurs.
Desired profile :
Professional experience in :
Ticketing system knowledge;
Work instructions / procedures;
IT infrastructure (ITIL Foundations is a plus);
Customer Relations would be a plus;
Preferably technical university degree or similar qualification or any other university with background in IT area;
High customer focus;
Deep understanding of English language, both spoken and writte
What we offer :
We are a company that cares about employee satisfaction as well as company growth.
Atos offers not only a challenging and exciting workplace, but also a rewarding work experience, with competitive compensation and benefits packages :
Training and certifications : On-going In-depth training with current and emerging products and technologies;
Flexible benefits : Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;
Compensation : Competitive salary package and relocation bonus for candidates outside West Area;
Extra vacation days