Job Title : Enterprise eTime Project Manager
Drive the successful delivery and end-to-end project management of multiple concurrent ongoing Time & Attendance / Time Management projects and implementations.
Responsible for the development of key project deliverables (e.g., project schedule, status reports, issue logs, stakeholder alignment, budget forecasts / updates etc.).
Assist the Client and Management with preventing and resolving issues that may impede project success.
Provide team members with direction and vision of the engagement and related business goals, including motivating people to perform, listening to people, providing feedback, recognizing strengths and overcoming challenges.
Drive the process of gathering or confirming requirements, define project scope and develop engagement timeliness / resources as needed.
Ensure a consistent high-level of quality deliverables throughout all projects.
Ensure projects are managed against the requirements of scope of work and manage applicable change control process.
Provide guidance and mentoring to team members as needed
Promote teamwork and active collaboration amongst project team members
Lead team members in professional conduct
Cultivate referenceable and loyal clients
Assist in identifying opportunities to deliver additional products and services
Assist in identifying and maintaining relationships with reference contacts
Liaise with members of all levels of the organization, Client and Partner community.
Conduct and publish lessons-learnt reviews upon project completion
ISSUE, RISK & CHANGE MANAGEMENT
Manage project’s scope, estimate of hours and asses impacts to requested changes
Serves as project escalation point for issues impacting project success that requires resolution
Leads inter-departmental coordination efforts required for specific project tasks
Coordinates the transition of new clients from Sales to Implementation and, after a successful go-live, on to Client Services
Ensure definition and compliance to issue management
Monitor issues on a weekly basis
Monitor escalation of problems
Ensure risk management via mitigation strategies
Ensure proper tracking of Change Requests with appropriate sign-offs
Effectively communicates relevant project status updates to stakeholders (Internal and External).
Facilitates communication with client stakeholders to identify needs and evaluate alternative business solutions with a focus on enhanced client relationships and satisfaction
Ensuring project documentation is stored in accordance with ADP Quality Audit requirements utilizing Collaboration tool and ensuring project team is adhering to these requirements
Tracks team hours and approves accordingly through use of online tools to ensure utilization is appropriate to project needs
Participates in performance management and professional development activities by providing immediate feedback to team members regarding their performance and supplying input to Implementation Management on the professional development of team members
Ensure a qualitative management of client relationship
Provide recommendation to the client to reduce gaps and ensure standard product use
Manage client’s expectations during project
Deliver proposals on client’s procedures in order to optimize proposed solution
Ensure high level of client satisfaction
Performs other related duties as assigned.
QUALIFICATIONS / EXPERIENCE REQUIRED
A minimum of 5-7 years’ experience in managing complex IT projects including; defining project scope and budget, creating project plans, managing project resources, issue resolution, and status reporting and project analytics
Experience with at least one HCM enterprise solution; including SAP SuccessFactors, Kronos, Workday, ADP, etc.
Excellent interpersonal, organization and time management skills with the ability to meet tight deadlines and multiple projects, timelines and priorities
Detail oriented, with exceptional written and verbal communication skills
Project Management / PM administrative experience in IT and / or Payroll / HR Industry
Experience in delivering projects in the area of Time Management
Formal Project Management qualifications are highly desired.
All projects are conducted / documented in English, however other language skills a bonus
Planning and resource scheduling
Ability to prioritize tasks and time management skills
Ability to manage and lead a team of people
Client focused and committed to providing World Class Service
Strong relationship management and communication skills
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