Your day to day :
The role is responsible for enabling operations performance within TSS, with a focus on TSSR, As such, this role must secure that proper transition and service management and operational support is provided towards all the operational teams in TSSR.
The Operations Performance Manager must work together with the peers in TSSE and TSSI to efficient implementation of the one-
TSS vision. As a result, the role may be accountable for leading cross-centres work streams.
To that extent, the Operations Performance Manager is responsible to define the best balanced resource mix for delivering the transition management, continual service improvement, resource management, commercial analysis, operational service reporting activities.
The role is responsible for the implementation and continuously improvement of scalable processes, as well as continuous development of the workforce.
With these activities you will have a great impact on our business :
o Continuous learning & development
o Transitioning existing or setting up greenfield services into TSSR
o Design, development and deployment (including training) of operational processes (ISO 20k, CMMI-DEV, CMMI-SVC, TMMI compliant). Assess compliance
o Designing, implementing and executing the operational reporting
o Designing and implementing resource & talent management frameworks
o Designing and implementing cost analysis and management mechanisms, ensuring proper and accurate recharge is done towards the customers
With these skills you are a great candidate :
Sounds like the perfect job? We’ve got even more to offer :