Customer Service Team Manager
Conectys
Bucharest, Romania
6 zile în urmă

Conectys is searching to add a new, energetic and enthusiastic team member for our operational team in the headquarters located in Davao.

If you feel committed to outstanding customer service and also your skills and your experience recommend you for this position, you will find within our company the right opportunity for personal and professional development.

Job Qualifications

Very good communication and people skills

Experience in Customer Support / BPO processes

Ability to assimilate information and learn quickly, self-study oriented

Easily adaptable to new circumstances, technologies and procedures

Proactive, self-starter and ambitious

Well-organized and able to handle administrative tasks efficiently

Preferable at least 12 months experience in managing a team with sufficient, understanding of People Management, Tools, Processes and Methodologies

Job Responsibilities

Offers constant support for a contact center team of 10-15 people

Performs quality monitoring of the team’s’ performance and activity

Coordinates day-to-day activities in order to meet and exceed Service Level Agreements

Reports on the overall performance of the team and suggest possible areas of improvement

Manages staff schedules, training and monitoring

Acts as a second level support for different inquiries

Gets involved in taking calls when necessary

We offer

A challenging and rewarding work environment with access to different industries

Private Medical Insurance and meal tickets from the first month of employment

Professional work environment in a fast growing company with international career opportunities

Working for the best BPO Company of 2014

Bonuses according to your performance and involvement.

If you don't live in Davao, but you would like to relocate we can arrange accommodations for you by paying a relocation allowance.

Want to join us? Apply now and you might be our new colleague! Our HR Team will contact you shortly.

Generous compensation and a rewarding career opportunity with a leader in multilingual BPO await our successful hires!

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