User Support Specialist
Signant Health
Iasi, Romania, RO
2 zile în urmă

Overview

User Support Specialist - Iasi, Romania

We are looking to backfill the post of User Support Specialist into our Iasi team.

Joining a team of ten, you will provide administrative support to the Project Delivery Teams and Helpdesk, by creating, maintaining and verifying user accounts in a timely and accurate manner.

Key Accountabilities / Decision Making & Influence

  • Set up, maintain, deactivate and verify the following user accounts in accordance with QMS;
  • Trial Manager Accounts;
  • eLearning Accounts;
  • Netsuite Client Portal Accounts;
  • Trial eConsent Accounts;
  • Respond to requests from both internal and external customers quickly, efficiently and accurately;
  • Other responsibilities assigned as required.
  • Knowledge, Skills & Attributes

  • Must be customer focused for both internal and external customers;
  • Must be a team oriented person with a can do attitude;
  • Must have experience with Microsoft Office;
  • Must have superior communication skills, both oral and written;
  • Must be able to work under pressure;
  • Must have exceptional attention to detail and accuracy;
  • Must be detailed and results oriented;
  • Must have solid time management, communication and organizational skills;
  • Must have flexibility to adjust to shift schedule.
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