NOC-TX Engineer
eTeam UK
Timisoara, RO
‎în urmă cu 11 ore

RESPONSIBILITIES

  • 24*7 Alarm monitoring of MW / Transport elements.
  • Ticket creation, cancelling, clearing, resolving, and closing incident records.
  • First level diagnosis of all minor, major and critical alarms.
  • Advanced trouble shooting of RAN faults under guidance of senior engineers
  • Troubleshooting of known faults / Identified scenarios, where KT is completed.
  • Follow and adhere SLAs and KPIs for Network alarms and Customer complaints.
  • Co-ordinate with BO, TAC and FLM teams
  • Co-ordinate with service operations centre team for the tickets raised for service and performance alarms
  • As a part of change management, do pre / post health checks and co-ordinate change management
  • Raise tickets as a part of problem management for recurring faults
  • Resolve the tickets and incidents by analysis and identification techniques
  • Responding to an alarm notification to evaluate the impact of the alarm.
  • SKILL AND KNOWLEDGE

  • 4 to 6 years of experience in working with OEM or Tier 1mobile service providers carrying out responsibilities in network operations
  • Should have an operations experience in following technologies implemented in Mobile network
  • SDH / SONET
  • DWDM / WDM / MUX
  • Microwave SDH / PDH
  • Should have experience of provide Level 1 fault management support, executing changes in the network
  • Device level experience for any of following mentioned network elements in transmission equipment's like Huawei, Nortel, ALU, Marconi, Ericsson, Nokia etc.
  • Should have basic understanding of mobile backhaul network on MPLS, Ethernet, ATM, TDM.
  • Have good analytical and technical issue resolution skills.
  • Should have good experience of Alarm Management, Fault Management, Change Management / Configuration Management.
  • Should have user level knowledge of OSS / NMS tools, preferable to have experience on Netcool, Remedy
  • Good communication skills and process orientation
  • German speaking skills of at least one person per shift as per the Client requirements
  • German speaking skills with B1 competency
  • English writing and speaking skills
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