Tooling & Monitoring Engineer (+)
6 zile în urmă
source : EJOBS GROUP

Descrierea jobului

We are looking for a . Monitoring Expert, for our client, Edenred Digital Center , a leading services and payments platform and the everyday companion for people at work, connecting 50 million employees and 2 million partner merchants in 46 countries via more than 850,000 corporate clients

The . Monitoring Expert has strong people skills with leadership abilities, who has previous experience with enterprise monitoring systems.

Job description and key responsibilities

Job purpose

  • This role will require hands on experience of monitoring in the infrastructures and applications landscape.
  • The engineer will deploy several monitoring and management tools worldwide and then will deploy the monitoring of infrastructures, middle-wares and applications.
  • The engineer will identify key transactions in collaboration with the infrastructure and development teams and implement monitoring to get pro-active alerts on system disruption and outages before it creates business impact.
  • Deploy and maintain the tools worldwide (Solarwinds, AppDynamics, Splunk, Jira, )
  • Deploy and keep Up-To-Date the monitoring on each tool (in link with infrastructure’s L3 experts and application’s owners)
  • Work in an ITIL service management processes (Incident, change, request, problem, etc.)
  • Ensure prompt escalation of alerts to the appropriate Teams
  • Participate to L3 incidents and problems investigation
  • Works with applications owners to optimize application’s organization and coding.
  • Contribute to IT system innovation
  • Reporting lines and interactions :
  • Job scope :

  • As the Edenred business, Edenred IT brings efficient 24 / 7 payment tools to individuals. It also covers internal applications (finance, reporting, ).
  • The IT organization is worldwide and running 24 / 7.
  • The infrastructures are in the cloud (DXC, Azure and AWS) and on-premise.
  • The infrastructures operations are worldwide, 24 / 7 based on externalized supports (DXC), a worldwide operation organization located in France, Romania, Brazil and Mexico and some businesses local IT operations spread over 50 countries.
  • The IT team’s target is to contribute to the Quality of Services (QoS) delivered to client.
  • Ensure maximum infrastructure and services availability in order to optimize usage in service portfolio and associated supporting infrastructures, contributing to IT Total Cost of Ownership optimization.
  • Profile
  • Required skills & profile

    Must have :

  • Fluent English speaker.
  • Expert knowledge in one of these technologies (Solarwinds, AppDynamics, JIRA, Splunk)
  • Strong service orientation minded solid oral and written communication skills.
  • Excellent technical skills regarding infrastructures, middleware, databases, web servers,
  • Project experience in deploying a worldwide infrastructure solution
  • Proven analytical, problem solving and troubleshooting ability.
  • Solid oral and written communication, problem-solving skills.
  • Ability to be part of highly intercultural teams.
  • Ability to collaborate with remote teams in a strong multicultural environment.
  • Team spirit.
  • ITIL Foundations
  • Nice to have :

  • Fluent French and / or Spanish speaker
  • Knowledge of IT group organization, processes and stakeholders.
  • Work experience : +5 years
  • Minimum education level : Bachelor’s degree in Telecommunication, Computer Science or related field
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