We are opening this role for a global Supplier Relationship Management and Supplier enabled innovation program. Our aim is to establish a SRM back-office with the purpose of training customer’s business stakeholders and providing operational and tactical support to Procurement members actively involved in Relationship Management (activities concerning our Strategic and Preferred Suppliers efficiently)
General SRM tasks
Generate / set-up vendor landscape reports (weekly & adhoc per division / country / mutations)
Maintaining SRMops mailbox daily
Making sure suppliers update their KPIs in a timely manner
Acting as a 2nd line helpdesk, if the helpdesk feature and support are not able to resolve
Helping with training & share-point site materials (if appropriate)
Support annual Supplier segmentation process by archiving completed segmentation documents, ad hoc support on the Excel tool and replying to functional questions
Producing monthly KPIs and SRM health dashboards
Supplier Innovation tasks
Collecting any innovations entries via Supplier hub website
Communicating and sending supplier innovation entries to interval reviewers according to review process.
Act as day-2-day contact for problem solving for customer’s suppliers
Provide catalyst training sessions to Astellas and Supplier users
Supporting the Supplier onboarding process from Data handbook to Go Live
Creating Supplier relationships, circles, managing access requests
Admin function for Visible system / act as day-2-day point of contact for issue resolution
Support for Business users in Visible (follow up on reminders / sending surveys / reports)
Monitoring and managing notifications and outstanding tasks
Managing access within the scope of roles and ensuring this is sufficient for the smooth running of tasks
Other tasks :
The role will be required to take appropriate LMS training will be required on request.
Appropriate system access will be provided.
EMEA time zone operating hours are required.
Qualifications we seek in you!
Excellent knowledge of English language (C1)
Relevant Procurement experience and knowledge are a must
Prior project management in Procurement area represents an advantage for future candidates
Good level of MS Office- Word, Excel, Power Point
Outstanding customer service orientation
Outstanding interpersonal and communication skills (verbal and written)
Proactive and resourceful in solving problems
Highly organized, self-motivated, self-managed, able to multitask, able to coordinate multiple projects
Ability to work efficiently in a dynamic international environment
Organization of own work, able to work under pressure to meet priorities and deadlines
Ability to work effectively and to coordinate with multiple teams
Working experience in SRM constitutes an advantage
What can we offer?
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts