Digital Power Engineer with Turkish
APT Resources & Services
Bucuresti
‎în urmă cu 21 ore
source : EJOBS GROUP

Candidatul ideal

We are looking for our client, a leading global provider of information and communications technology (ICT) infrastructure and smart devices, a Digital Power Engineer with Turkish.

Qualifications :

  • Fluency in Turkish;
  • Have an Electrical, Electronic or Air condition related Bachelor's Degree;
  • At least 2 3 year experiences in any ICT energy products or solution service technical support;
  • Experience of working with UPS Battery, PDU, Generator, Cooling systems, NMS and Telecom power;
  • Experience and knowledge on electronics, power supply systems and Data Center project delivery or maintenance;
  • Experience of working with data center monitoring systems;
  • Experience of commissioning and troubleshooting UPS and power systems (voltages 200-800 V) is essential;
  • Experience of working with / understanding of networking technologies TCP / IP and SNMP;
  • Extensive knowledge of electrical distribution systems, electrical code and various measurement equipment is essential;
  • Ability of writing professional failure report, or standard operation process.
  • Job Description :

  • Handling customer service requests from Europe for Digital Power products (UPS, PDU, Telecom Power, Precision Air Conditioner, Battery, Generator, NMS, Renewable Energy);
  • Take effective measures to restore serious incidents and neutralize the causes and if necessary escalate to experts and arrange war room to get professional support;
  • Hold troubleshooting for hardware / software problems, find the root cause and provide an effective solution within SLA;
  • Be the owner of Service request and keep contact between customer and expert team;
  • Owner of project delivery of Digital Power product solutions, by remote session or on-site visit;
  • Be the lecturer on internal training sessions for products and technology;
  • Assist to collect information and provide troubleshooting on site if needed;
  • Provide detailed information for how to configure or upgrade Digital Power products;
  • Operate and maintain the professional system to track the process of Service Request;
  • Identify issues of concern to customers based on the communication with customer;
  • Provide 7X24 service to customer based on the team work.
  • 070820MR

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