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Regional Business Operations Partner Customer Success-21000H9EApplicants are required to read, write, and speak the following languages : English
The Regional Business Operations Partner is a role within the EMEA SaaS organization, where you will be the trusted advisor and business partner, dedicated to Regions and / or Programs within the EMEA SaaS Customer Success organization .
You will report to the EMEA SaaS Customer Success Business Operations Leader and will be striving for operational efficiency within your region and area of responsibilities.
This is an individual contributor role.
The Regional Business Operations Partner will act as trusted business advisor to the Regional Customer Success Leader. This includes active engagement in areas, such as :
The Regional Business Operations Partner s responsibility is to drive efficient and effective execution of the SaaS Customer Success strategy, to develop mechanisms for its implementation, monitoring and further improvement.
It involves reviewing and improving the efficiency of the team, improving performance and ensuring clarity on processes and tools. This inludes also :
REQUIRED SKILLS / EXPERIENCE
translating it into actionable items and communicating to business leaders and management.
Detailed Description and Job Requirements
Provides programs to improve operational efficiency, consistency, and compliance in support of the organization*s financial and tactical business objectives.
Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.
Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing.
Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives.
Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and / or deals.
Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Attention to detail critical.
Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors / omissions corrected.
For this, relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired.
5 plus years relevant work experience.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process.
This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Regular Employee Hire