Order Management Analyst (Core Team) with French
Bosch España
Timișoara, TM, ro
1 zi în urmă

Job Description

  • Timely and Accurate Order & Quotation Processing in SAP;
  • Provide customers with information related to price and availability, order status, products etc.
  • Process customer returns via SAP;
  • Claims management;
  • Manage the open orders by extracting and analysing
  • SAP reports;
  • Monitoring the order status for invoicing purposes;
  • Keeps customer informed about its order execution status on daily basis;
  • Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved;
  • Ensure customer issues via telephone / email are dealt with promptly and within a minimum timeframe;
  • Raise requests for creating and updating SAP data (customer master data).
  • Communicate with other departments to ensure that customers’ needs and claims are being dealt with promptly;
  • Active participation for the project related continuous improvement process.
  • Qualifications

  • Language skills : French B2 and English B2;
  • Excellent written and oral communication skills;
  • Customer Service experience;
  • Attention to detail;
  • Analytical thinking;
  • Ability to synthesize;
  • Team-player;
  • PC skills : MS Office (Excel, Word);
  • Multitasking;
  • Solution oriented;
  • Proactivity and reliability;
  • Good conflict management;
  • Independent decision making;
  • Adaptability;
  • Customer orientation skills;
  • Active listening and quick comprehension.
  • Additional Information

    LikeABosch Benefits :

  • Flexible benefits - On top of your salary, we offer you 2700 Ron / year, via your benefits account, which can be used according to your preferences;
  • The 13-th salary - Your contribution to Bosch is valuable. Celebrate a successful year with the 13th salary, just in time for the winter holidays;
  • Meal tickets - A balanced diet includes at Least one hot meal per day, therefore we offer you meal tickets with a value of 17 Ron;
  • Flex-time possibility - We care about your personal schedule, therefore we try to offer you flexible working hours, according to personal and business needs.
  • Please discuss with your team Leader;
  • Home office - We want you to work however fits you best. We offer the standard possibility to work from home 50% of the time.
  • This percentage could be higher or Lower according to personal and business needs. Talk to your team Leader for detailed information.

  • During pandemic times we take added care of your health and you will be working from home 100% of the time (for special situations you can come to the office);
  • Medical subscription - We know how important health is, so you get a medical subscription through the Regina Maria network, paid by the company;
  • Relocation package - If you’re being recruited from more than 50 km, we provide a standard relocation package of 500 Euro (conditions apply).
  • This is a one time fee, paid together with your first salary.

  • Referral bonuses - We build our teams on trust, so we encourage you to refer new candidates to us through our program : Recommend Bosch.
  • For certain positions we will honor you with an attractive bonus;
  • Language courses A new language is a key to a new world, so we invite you to learn languages in your free time, and get a discount of up to 1200 RON / year (e.
  • g. : two modules of 600 RON each). Please note that the discount is based on the certification that you have passed the specific module.

  • Professional development - Great opportunities to develop yourself within the company;
  • Life events celebration - Your family is growing while working at Bosch? We congratulate your newborn with a 1000 Euro bonus;
  • Celebrate together - We Like to give presents to our Loved ones, therefore we offer you 150 Ron for Christmas. Your children will enjoy this benefit too, as they will also receive 150 Ron;
  • Unforeseen situations - In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis);
  • Growing number of vacation days - Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in Bosch.
  • We start with 23 days;
  • Sport benefits - Being active helps you in your personal and professional Life, so we encourage you to stay in shape by using the 7Card and the discount from Smartfit Studio;
  • See also : flexible benefits;
  • Internal communities - You are welcome to become an active member of our internal communities;
  • Discounts to our partners - We have a strong network in our community so that we can offer you discounts to various business such as ISHO and others;
  • Trainings and certifications -We believe in a Life-Long Learning approach, so we invite you to take part in technical and soft skills trainings;
  • Professional Development - Great opportunities to develop yourself within the company.
  • Team-buildings - We organize yearly team-building activities for your department, so you get to know each other and build trust among your peers;
  • International Assignments - You have the possibility to work on international projects with and in other Bosch Locations, as we have offices in more than 60 countries worldwide;
  • Diversity and multicultural mindset - More than 10 different nations are represented and several Languages are spoken by our colleagues.
  • Diversity Day is a special day dedicated to sharing our diverse cultural experiences;
  • Bookster- the road to self improvement is paved by books. Borrow the books that interest you and your family through the Library that comes to your office.
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