Join a team recognized for leadership, innovation and diversity
The Technical Support Engineer is responsible forproviding technical support to new and existing Honeywell Workflow SolutionsTechnical Support internal, customers, and partners in technical roles.
Theposition involves deeper investigation, analysis, troubleshooting, and problemresolution to complex issues with solutions involving various relatedtechnologies (networking, databases, servers, cloud, etc.)
Exceptional performance inthis role has a history of career advancement opportunities within technicalsupport, services, or other departments within Honeywell.
Provide promptand courteous Tier 2 technical support with a focus on high quality, accuracy,responsiveness, and customer satisfaction.
Support is often provided topartners and customers who are in technical positions such as softwaredevelopment, database administration, system administration, networkadministration, and various IT functions.
Analyze andclarify complex technical queries from customers and partners throughtroubleshooting, researching, and recreating of issues
Analyze proprietarysoftware log files, stack traces as well as various related technology logs forroot cause problem determination and determining the appropriate solution ornext steps.
Provideconsultation for solution upgrades as well as occasionally performing upgradeservices
Document andrecord all activity and communications over the telephone and e-mail perdepartmental standards of quality
Followdocumented processes and procedures for support request handling and caseescalation
Communicatewith coworkers and management regarding current / ongoing support cases.
Contribute to technical knowledge base
Document software product defects for review andcorrective action
Participate inteam meetings to provide feedback on current day-to-day activities andrecommend ways in which to improve the department
YOU MUST HAVE
University degree in a technical related field or an equivalent and relevant combination of education, experience and industry recognized certifications.
Examples : Faculty of Computers, Electronics and Telecommunications
Some prior experience working in a Technical Support environment is required
English language Skills - advanced level
Knowledge ofrelational database management systems (Microsoft SQL Server 2005 / 2008 / 2012and Oracle 10g / 11g) and structured query language (SQL)
Knowledge ofboth client and server operating systems (Windows Server 2003 / 2008, WindowsXP / 7, Linux)
Knowledge ofInternet application technologies including HTML, XML, and Internet applicationarchitectures based upon Java technology
Experience with cloud solutions
Beginner levelknowledge of programming or scripting languages, preferably Java, C / C++,Python, Perl, and VB.
Excellent interpersonal and verbal & written communication skills
Strong continuous improvement mindset