Technical Support Professional (Level 2)
Honeywell Intelligrated
George Constantinescu,, Upground building, th floor (entrance A) District , Bucharest, BUCURESTI, Romania
1 zi în urmă

Join a team recognized for leadership, innovation and diversity

The Technical Support Engineer is responsible forproviding technical support to new and existing Honeywell Workflow SolutionsTechnical Support internal, customers, and partners in technical roles.

Theposition involves deeper investigation, analysis, troubleshooting, and problemresolution to complex issues with solutions involving various relatedtechnologies (networking, databases, servers, cloud, etc.)

Exceptional performance inthis role has a history of career advancement opportunities within technicalsupport, services, or other departments within Honeywell.

Key Responsibilities

  • Provide promptand courteous Tier 2 technical support with a focus on high quality, accuracy,responsiveness, and customer satisfaction.
  • Support is often provided topartners and customers who are in technical positions such as softwaredevelopment, database administration, system administration, networkadministration, and various IT functions.

  • Analyze andclarify complex technical queries from customers and partners throughtroubleshooting, researching, and recreating of issues
  • Analyze proprietarysoftware log files, stack traces as well as various related technology logs forroot cause problem determination and determining the appropriate solution ornext steps.
  • Provideconsultation for solution upgrades as well as occasionally performing upgradeservices
  • Document andrecord all activity and communications over the telephone and e-mail perdepartmental standards of quality
  • Followdocumented processes and procedures for support request handling and caseescalation
  • Communicatewith coworkers and management regarding current / ongoing support cases.
  • Contribute to technical knowledge base
  • Document software product defects for review andcorrective action
  • Participate inteam meetings to provide feedback on current day-to-day activities andrecommend ways in which to improve the department

  • University degree in a technical related field or an equivalent and relevant combination of education, experience and industry recognized certifications.
  • Examples : Faculty of Computers, Electronics and Telecommunications

  • Some prior experience working in a Technical Support environment is required
  • English language Skills - advanced level

  • Knowledge ofrelational database management systems (Microsoft SQL Server 2005 / 2008 / 2012and Oracle 10g / 11g) and structured query language (SQL)
  • Knowledge ofboth client and server operating systems (Windows Server 2003 / 2008, WindowsXP / 7, Linux)
  • Knowledge ofInternet application technologies including HTML, XML, and Internet applicationarchitectures based upon Java technology
  • Experience with cloud solutions
  • Beginner levelknowledge of programming or scripting languages, preferably Java, C / C++,Python, Perl, and VB.
  • Excellent interpersonal and verbal & written communication skills
  • Strong continuous improvement mindset
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