Service Desk Analyst Tier 1 ,German
AVENTICS
Napoca, Cluj, Cluj, Romania
5 zile în urmă

Responsibilities

  • Handle e-mails within IT Service Desk Queues and open incidents / requests based on the information gathered from customers.
  • Provide first level technical support by responding to queries over the phone or email.
  • Limited use and / or application of Service Desk procedures, processes and concepts with close supervision.
  • Monitor own dormant tickets assigned to the Service Desk Queues and provide necessary action for completion or escalating to the correct workgroup.
  • Accurately document the details of request or issue raised by user including the troubleshooting steps performed in the ticket.
  • Creates a positive customer support experience through handling concerns in a highly professional manner.
  • Adheres to the organization’s internal policies and procedures including shifting schedule and proper state usage in ININ.
  • Achieve the targets set based on the standard KPI.
  • Follow specific detailed instructions.
  • Follow-up with customer to gain additional information or required document.
  • Utilize the Knowledge Management Tool in Service Now to respond accurately and effectively to requests or issues.
  • Performs other duties as assigned.
  • Requirements

  • Education-Computer Engineering / Information Technology
  • 1-2 years experience in Service Desk
  • Fluent in German
  • Specific Knowledge & Skills
  • Demonstrated basic knowledge and experience of the following platform / technology (Windows Operating System (Microsoft Active Directory, Microsoft Windows 2003 or higher)
  • MS Office Products
  • About Emerson

    Ourinclusive company culture celebrates the unique perspectives, diversity ofthoughts, and exceptional innovation that come to life when we actively seek tohire and develop the best, brightest team members from all backgrounds.

    Theseunique points of view help foster fresh thinking and new ideas, ensuring ourcontinued success into the future

    Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal to create groundbreaking solutions that leave our world in a better place than we found it.

    Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

    Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.

    Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.

    A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide.

    Together, we’re changing the world, and we have all the resources to help you achieve your professional goals.

    Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson.

    Join our team and start your journey today.

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