Accounts Payable Helpdesk - Senior Process Associate - Italian
Bucuresti, Romania
6 zile în urmă


  • Entering data into ERP application from scanned invoices;
  • Accuracy and audit of data entry and invoices;
  • Carry out all reporting requirements accurately and within the specified time scales;
  • Resolve invoice mismatches in the SAP workflow or reject / return the invoices as per agreed procedure;
  • Invoice postings after resolution in SAP;
  • Reviewing the requests for vendor setup / changes in the system and acts as per the SOP;
  • Sending remittance advices to suppliers;
  • Search for relevant information in the system;
  • Create case / sending e-mail and tracking them till closure;
  • Contact Suppliers for resolution of queries;
  • Resolution of suppliers queries, major discrepancies, clarification with regards to rejected payments;
  • Provide resolution / feedback regarding queries in an accurate and timely manner (using E-mail, telephone or any other available tools);
  • Provide information on status of invoices, relevant contact information (telephone, fax);
  • Provide support to the Processing team;
  • Update activity trackers;
  • Root cause analysis of errors and dissemination to the team;
  • Proactive controls for avoidance of future errors;
  • Vendor reconciliation and reporting;
  • Chasing vendors for balance confirmation and / or for clarifications needed;
  • Understand query raised by internal / external stakeholders;
  • Routing out of scope issues to internal teams for further resolution;
  • Reading and learning the standard operating procedures, contributing to the development / improvement of the operating procedures, escalating of all unsolved / unclear issues to the team leader;
  • Adopt a flexible approach to job content with a view to developing own skills and knowledge to undertake a range of task requirements within the team.

    This may also involve multi-skilling across transaction processing.


    Minimum Qualifications :

  • Good written and verbal Italian Language skills, C1 + English B2.
  • Should have good attention to details and self-discipline, possessing the ability to connect the dots.
  • Demonstrated intellectual curiosity and ownership mentality, displays a willingness to challenge the status quo leading to the creation and implementation of excellent processes.
  • Demonstrates the ability to think at the goal level (smart, agile, demonstrates common sense).
  • Interpersonal skills and the capacity to work independently and with a team.
  • Previous experience in the AP and T&E fields represents an advantage for future applicants.
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional tranings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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