Customer Service Representative
MindGeek
Bucharest, Canada
7 zile în urmă

Description

Nutaku Games is currently seeking a talented young professional with good attention to detail capable of displaying empathy and patience to join our growing team of Customer Care Representatives.

The job : Working as a Nutaku Website Customer Service Representative. At Nutaku Games we strive to offer our players elite support.

Daily duties would include managing customer inquiries from all of our social media accounts (Discord, Facebook, Twitter), live customer support chat, and our email support ticketing system.

The expectation is to make sure players leave each interaction on a positive note. Our goal is always to retain concerned customers! We will be relying on our CSRs to make our players happy and solve their concerns with the upmost care.

Mon-Fri

Working side by side with game developers and game specific support teams

  • All benefits offered to other MG Bucharest employees.
  • What’s the job about?

  • Responding to calls, chats and emails to serve customers and fulfill requests such as login, payment, account, and game relative issues.
  • Handling multiple simultaneous interactions to ensure all customers receive responsive support
  • Refunding responsibly to prevent chargebacks and mitigate risk
  • Flagging website issues or user experience flaws to the Nutaku Platform team.
  • Flagging game specific issues to the Nutaku Game Support Team
  • What you need to have :

  • Previous experience in sales or call center, preferred not required
  • Proficient computer skills (web browsers)
  • Ability to multi task across multiple systems
  • Good problem-solving skills
  • Self-motivated and autonomous
  • Fluent in English
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