Capacity manager - ITSM Process Lead
4 zile în urmă

Job Description

The opportunityAre you someone who wants to collaborate with some of the best talent in the industry? Create innovative and high quality solutions to meet client’s business needs?

If you are interested in being part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded and diversity is respected, this is the place to be.

We have exciting opportunities in developing Testing solutions for our clients and are looking to aggressively ramp up our team in EuropeWhy should you join Infosys Cloud, Infrastructure & IT Security practice?

Infosys has a mature and rapidly growing Cloud, Infrastructure and IT Security (CIS) Practice Unit. Infosys’ cloud services are designed to help organizations make the right choices in maximizing returns from their cloud investments.

Our understanding of legacy infrastructure and applications allows us to deploy and manage solutions that coexist on premise and on the cloud.

Infosys Cloud Infrastructure and IT Security services vision is to Industrialize Service Delivery, Modernize IT and Digitize ecosystem for our customers.

CIS offers services to our customers for managing their core Infrastructure and providing Enterprise IT transformation around Infrastructure and Cloud Ecosystem.Responsibilities

  • Capacity Manager ensures that the process is appropriately integrated with all aspects of the Service Lifecycle
  • Define the Capacity threshold and baselines.*Define Capacity Management related touchpoint in ITSM Processes.*Define Capacity Management related reporting in Service Now.
  • Responsible for Capacity Plan development and management.
  • Work on the implementation Capacity plan and publish the finalized plan for approval.* Ensure adequate performance and capacity for all IT services.
  • Delegate responsibility for performance and capacity monitoring and alerting tasks.* Report provision and advice to other areas of IT and the business.Qualities :
  • A professional and mature individual displaying the following behaviors :
  • Able to build effective and sustainable relationships internally and externally
  • Excellent communication skills (written and verbal)
  • Ability to work with stakeholder and product managers
  • Has a great passion to math and numberCertifications : ITIL V4 Foundation External Certification / Internal CertificationCertified Implementation Specialist - ITSMSix Sigma / COBIT (optional)ServiceNow AdminAny programming language certification"Big Data" certification
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