Sr Customer Experience Specialist
Honeywell
3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, BUCURESTI, 020339, Romania
6 zile în urmă

Innovate to solve the world's most important challenges

The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

We have an opportunity for a Sr Customer Experience Specialist to join our Honeywell Safety and Productivity Solutions team in Bucharest.

TheCustomer Experience Organization has an important role to play as they serve asthe primary support to customer facing functions.

Sr Customer Experience Specialist responsibilities :

  • Timely gather all relevant info to accurately respond to all customer queries related to :
  • Product availability, stock levels, list price applicable, lead times, minimum order quantity and / or value
  • Accurately and on time perform system updates : new customer set-up, customer amendment and change (including ship-to, bill-to, sold-to, payer etc, based on the information received from sales)
  • Validation and order entry of customer purchase orders within defined target.
  • Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfilment (price discrepancy, credit holds, material exclusion)
  • Covers order scheduling according customer specific requirements as well as internal stock availability
  • Set-up document and maintaining the order entry process for assigned customers
  • Act as an active interface between customer, ISC (internal supply chain), Logistics, Transportation, Finance and Sales meet customer expectations, improve the end to cycle where possible as well as maximize revenue
  • Constantly facilitates removal / mitigation of roadblocks by proactively involving all parties to solve any issues that might arise between order entry and invoicing
  • Qualifications :

  • Bachelor’s degree (or equivalent experience)
  • Business fluent in written and spoken English
  • Experience with the related business minimum 12 months
  • Experience using CRM / SAP and understanding CRM / ERP system business process a plus
  • We offer :

  • Medical plan provided by Omniasig
  • Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others
  • Transportation budget and fuel cards
  • Business Travel Accident Insurance
  • Voluntary defined contributory pension plan
  • Meal allowance
  • Paid vacation and time off Honeywell employees are provided Christmas and Children vouchers, as well different family aids
  • If this is your dream role, then we'd love to hear from you.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

    Please contact us to request accommodation.

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