Remote Virtual Office Support Engineer
Greenlee Textron Inc
Cluj-Napoca, Romania
3 zile în urmă

By joining us as an RVO Support Engineer, you will have a meaningful role in a global program that uses virtualization technology to handle project engineering systems at multiple centers.

As an RVO2 Support Engineer, you will be responsible for Tier 1 activities related to the support of the Worldwide Centralized Engineering Infrastructure in the local RVO2 center and remote support of other RVO2 centers.

Tier 1 is the first-line support that handles basic issues and activities such as systems deployment, resolution of support requests and assisting more senior personnel.

Activities should be performed following existing documented processes and standards under our ISO 27001 : 2013 certification.

If this sounds like an exciting job for you, then join our team in Cluj-Napoca, Romania!

In this role you will :

  • Actively participate in a variety of activities of the daily operation, by providing Tier 1 support with assistance as required
  • Participate in the execution of low to medium complexity troubleshooting following documented standards, internal tasks and duties
  • Participate and observe interactions and troubleshooting with internal and external customers
  • Examples of activities :

  • Deployment of systems in a virtual environment
  • Resolution of support requests in a virtual environment, including support for Emerson applications and products such as : DeltaV, Syncade, Mimic and Project Data Lin Basic Qualifications
  • For this role you will need :

    Bachelor’s degree in Information Technology, Engineering, or equivalent experience level in related field.

    1-2 years’ experience in :

  • VMware vSphere and VCenter
  • MS Windows server OS
  • Deployment of virtual machines in a large virtual environment
  • Networking (certifications desirable)
  • Excellent verbal and written communication skills in English
  • Preferred Qualifications

    Knowledge of :

  • VMware Operations Manager
  • Dell blade and rack systems
  • Datacenter Operations
  • ISO 27001 Information Security Management System
  • Experience using MS SharePoint and MS Teams
  • Our offer to you :

    By joining Emerson as an RVO Support Engineer, you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organization.

    We offer plentiful opportunities for advancement and support this through our formal personal development planning process.

    Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from Emerson certified trainers with extensive knowledge of our customers, products and applications.

    Our global Women in Stem initiative gives you the opportunity to connect with local peers that share the same interest, to promote the diversity & inclusion and early STEM education and to benefit from professional development to access leadership opportunities.

    Also, we are committed to maintaining a partnership with the Society of Women Engineers (SWE).

    Our inclusive company culture celebrates the unique perspectives, diversity of thoughts, and outstanding innovation that come to life when we actively seek to hire and develop the best, brightest team members from all backgrounds.

    These unique points of view help cultivate fresh thinking and new ideas, ensuring our continued success into the future.

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