DRC Support Renewal Advisor II Italian SpeakerPosition Name: 31120.Renewal Representative II.SALES.SPEPRODDepartment: Support Renewal Sales DRCGlobal Career Level: IC2Job SummaryThe Support Renewals Advisor II will be assigned to a specialization with in the Digital Renewal Center (DRC). Each specific specialization will contribute within their specialization ensuring the successful renewal of Support Renewals and handling any resulting queries that the customers may have about their Support Renewals.Data Management Team (DMT): Handles all complex and time consuming issues to include repricing, cancellations, terminations, consolidations, mass updates, reinstatement of support and Extended Support issuance. Must ensure all approvals are gained and that all policies are adhered too as part of process.
Detailed Description and Job Requirements
Drive the renewal of Oracle's contracts to existing customers.
Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.
2-5 years experience in sales or related area. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
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