Game Community Manager
Gameloft
Cluj-Napoca, Cluj County, Romania
3 zile în urmă
Job Description

JOIN THE GAME!

At the Gameloft Cluj Studio, as a Game Community Manager, you will join a passionate group of gamers and top minds in the business of games. We are always on looking out for the best talent to join our team and help create the best experiences for players.

RESPONSABILITIES

You will be part of a large game development team, including game producers, programmers and creative teams as well as a global team of other Game Community Managers and Moderator in other studios across the globe. You will be the main link between Gameloft and our players’ community and will act as the "face" of Gameloft, ensuring that the Social Media and Community strategy is ideated and implemented.

Define Social and Community Actions

  • Act as the Social Media and Community Management expert within a team of game developers;
  • Formulate the Social Media and community strategy and implement it;
  • Run innovative Social campaigns that capture the interest of your community and constantly drive both engagement rates and community size;
  • Prepare creative briefs and manage all published content (images, video and written);
  • Become the voice and face of the brand in livestreams;
  • Develop and expand community outreach efforts: ambassador programs, Facebook groups, etc.;

 Consumer Satisfaction

  • Keep an active stream of communication between the development team and the community; 
  • Monitor, listen and respond to the community in a “social” way;
  • Identify the most common issues based on community feedback, regularly prepare internal reports ( app store reviews, escalations of high priority or frequent issues from Customer Care) and escalate issues quickly and efficiently to all relevant internal parties when necessary;
  • Advocate for our players during planning meetings and internal processes;

 Monitoring & Reporting

  • Monitor discussions and trends within fan bases on all channels, including Social media channels and app store pages;
  • Be on the lookout for the latest trends in Social media tools, applications, channels  and advise the development team on potential opportunities;
  • Conduct topical market research on trends affecting the wider gaming community; 
  • Regularly analyze your Social campaigns and translate the qualitative data results into actionable recommendations for future campaigns;
  • Analyze and report Social Media performance to management on a monthly basis & share performance reports with game team management & HQ;

Qualifications

  • 3+ years’ experience managing social media platforms or communities for brands;
  • You demonstrate creativity and innovation with every campaign you run;
  • You have some knowledge of graphic tools such as Photoshop or Video Editing software;
  • You are a team player and can collaborate easily with others;
  • You have a desire to actively seek answers to problems and you have the confidence to take the lead when necessary; 
  • You have a strong intuition and ability to identify potential negative community reaction or crisis in advance and prepare mitigation plans;
  • You have excellent written and verbal communication skills;
  • You have a passion for video games!


Additional Information

Why join us:

What do you say about joining not just any gaming studio, but a dynamic powerhouse for extraordinary gaming experiences right in the Heart of Transylvania? Since August 2010, when we first opened our gates in Cluj-Napoca, we seem to have found the perfect ingredients to create the right work environment: cultural diversity, enthusiasm, boldness, mutual trust, kindness and a constant need for self-improvement.

 Not only do we value work efficiency, but we also know the importance of corporate social responsibility. That is why we regularly get involved in various projects that help us give back to our community. More than that, we let our surroundings inspire us to great lengths. In just a couple of years, we became one of the central quality assurance studios in Gameloft. Nearly all Gameloft titles released over the last decade have been present in Cluj in the hands of our multi-talented Quality Assurance departments. We consider ourselves craftsmen of our respective trade and take pride in striving to achieve the best in our work, while also having fun and enjoying the ride. Our mission is to perfect our craft continuously and to create the best mobile gaming experiences, appreciated by our fans all over the world. We put the players ahead of anything else and we want our games to always provide the best experience, no matter the platform. Quality is our commitment.

Creating games in the heart of Transylvania gives us access to its cultural heritage and offers us a unique outlook towards the future. Our first in-house IP, Iron Blade Medieval Legends, is a perfect example: we blended classic RPG mechanics with an innovative control scheme, creating a true-to-life recreation of the best preserved medieval castles in Romania! How cool is that?

On top of that, being part of our team means access to various social benefits, including a medical insurance package, gym and swimming pool access and also on site cervical massages and eye exams. Our offer includes relocation assistance, a merit based salary progression system and a competitive initial salary package with lots of career-development opportunities. Oh, and we have short Fridays, in order to allow our employees to invest in their hobbies.

 So, are you ready to join the game and be a part of a dynamic, challenging and motivating working environment within a fast growing company? We are so looking forward to meeting you! Apply now if you think you are a good fit!

So, are you ready to join the game and be a part of a dynamic, challenging and motivating working environment within a fast growing company? We are so looking forward to meeting you! Apply now if you think you are a good fit!

What Gameloft Cluj can offer you even more?

  • Lunch tickets.
  • Short Friday.
  • Medical package, in partnership with Regina Maria Clinic.
  • Supportive working climate, a team with a free communication style and the chance to be rewarded for outstanding performances.
  • A chance to work in a real multinational team.
  • A modern office complex
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