Customer Journey Expert
ING Investment Banking
3 zile în urmă

Are you looking for

a position, where you can apply your analytical skills to help building Intelligent Virtual Assistant applications ?

Are you also someone who is

  • excited about Virtual Assistants and Artificial Intelligence (natural language processing for both voice and written text);
  • able to work autonomously, with a great eye for details;
  • able to quickly learn new technologies;
  • proactive, resourceful, and demonstrate intellectual curiosity to understand business needs;
  • proactive, result-oriented team player.
  • And you have as well

  • strong analytic capabilities with strong insight and understanding of how a bank operates;
  • collaborating skills with different people and can work within an international context;
  • worked in an Agile environment;
  • experience in chatbot or callbots professionally or by doing hobby projects is a plus;
  • experience in knowledge management is a plus;
  • an excellent written and spoken knowledge of English and Dutch; French is an asset;
  • then you are our new Customer Journey Expert.

    As a Customer Journey Expert (CJE) in the Customer Dialogue Analytics team you are passionate about improving the client experience through artificial intelligence technologies.

    You have a good knowledge of the banking sector and you see opportunities to improve the customer and employee journey via artificial intelligence solutions : i.

    e. virtual assistants, chat- and callbots, voice assistants on 3rd party platforms (Google, Amazon).

    Your role

  • Responsible for dialogue building activities of bots within ING : structure customer’s intents into a taxonomy, propose appropriate tagging activities.
  • Understand and apply analysis techniques for natural language data;
  • Analyze our current dialogue building and proactively propose recommendations (outside in);
  • Coaching and constructively working with ING colleagues in all ING countries on how to build / maintain their own bots;
  • Continuous communication with our stakeholders to detect opportunities to improve. Your work environment at ING
  • Your work environment at ING

  • You will become a member of the ING Analytics Unit which operates globally. We hire people with exceptional talents and capabilities and motivation !
  • You will work on the innovative projects in the area of Natural Processing and Machine Learning within ING.
  • A challenging international environment with lots of opportunities to better yourself and to implement new ideas.
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