Operational Quality Consultant
Wolters Kluwer
ROU-Cluj-Napoca-Blvd 21 Decembrie 1989
5 zile în urmă

Essential Duties and Responsibilities :

  • Extremely detailed and thorough, ensuring that all content produced is timely and meets our clients SLA’s on accuracy
  • Assist in the content expansion and regulatory library build
  • Technical expertise managing using change detection tools and web scraping scripts
  • Expert knowledge of working within content management systems and adept at managing workflows and content metrics
  • Ensures adherence to SLA and develops and tracks metrics for optimal efficiency and cost effectiveness
  • Handles escalations regarding content issues and accuracy internally
  • Education and Skills :

  • Bachelor’s degree preferably in law / economics
  • Must be analytical and detail oriented
  • Must have strong organizational skills
  • Must have strong verbal and written communication skills
  • Fluency in English
  • Fluency in Russian - mandatory
  • Must be able to work in a team environment
  • Must be flexible and responsive to change
  • Must have understanding of compliance tool markets and customer needs
  • Must be able to establish metrics tracking
  • Locations :

    ROU-Cluj-Napoca-Blvd 21 Decembrie 1989Operational Quality Consultant

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