Store Manager Kiehl's Brasov
L'Oréal
Braşov Romania
4 zile în urmă

Kiehl’s offers a unique and creative work environment with a strong focus on customer service and education. Our world-renowned and much respected line of specialty products includes skin care and hairs care preparations, as well as bath and body items.

Requirements :

  • Previous experience in a similar role and / or services field
  • Bachelor degree in Business Administration or relevant field
  • Advanced English is a must
  • Strong people management skills, a person that leads with trust, honesty and commitment
  • Good communication and interpersonal skills
  • Capacity to work autonomously with a self-driven attitude and strong problem-solving skills
  • Strong operational skills in a customer-service environment
  • Strong leadership skills, with the ability to coach and mentor others and to plan and prioritize workload
  • Ensures that all customers receive the highest level of service
  • Maximizes selling during heavy traffic periods. Ensure sales floor is supervised appropriately
  • Demonstrates a sense of urgency in completing all necessary steps of customer transactions.
  • Creates long-term relationships with customers and nurtures repeat business
  • Makes appropriate, personalized product and sample recommendations
  • Achieves or exceeds Store Sales Plan
  • Utilizes all available reports to manage the business
  • Seeks out business opportunities within the community and communicates relevant information to Corporate Sales / Marketing / PR
  • Responsible for conducting physical inventory counts as necessary.
  • Responsible for accuracy of all orders placed and received
  • Maintains a regular employee schedule, designed to meet the needs of the business throughout the year
  • Ensures proper cleanliness and hygiene of all work areas at all times
  • Coaches employees to achieve their optimum professional development.
  • Offers regular and immediate performance-based feedback on productivity, service levels, product knowledge, selling skills, professional demeanor, etc.
  • Monitor and achieve together with the team the KPIs : conversion rate, number of transactions a day, number of items per transaction , value of transactions
  • Oversees maintenance of all equipment (registers, security system, computers, printers, phones, television / VCR, stereo) and facilities (lights, air conditioning, heat, plumbing, etc).
  • Maintains adequate stock mix and ideal flow (including collateral, samples and new products).
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