SCCM System Engineer - End User Analytics
NTT DATA Services
Bucharest RO
5 zile în urmă

Req ID : 67898

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition.

By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a SCCM System Engineer - End User Analytics to join our team in Bucharest , București (RO-B) , Romania (RO) .

Role Overview :

Clients are looking to data to help drive IT Decision making, get proactive with regards to improving delivery of IT Services, and help in defining and driving transformation within organizations.

At NTT Data we have partnered with Lakeside, NexThink, Aternity, and Microsoft as well as 1E Tachyeon to help identify and make these decisions as well as proactively improve support.

The ultimate goals are to improve user experience based on quantifiable data, drive better decision making and be a strategic partner to our customers IT Leadership helping them shape what the future of end user computing looks like.

Role Responsibilities :

  • Developing, testing and validating recommended actions and impact
  • Enabling and enhancing Existing Service Desk L1 and L1.5 Support reduced AHT and Time to Resolution through use of the tools
  • Building custom Live Dashboards and KPI reporting
  • Working with NTT Data’s leveraged support teams for Desktop engineering, application support, Virtual Desktop teams and Networking / storage teams based on issues identified
  • Integration with other analytics platforms to turn data into knowledge and recommended actions
  • Work on development of automation self-healing sensors to improve overall operational health and stability
  • Review actionable recommendations, discuss status of previous recommendations and measured impact and next steps
  • Identify opportunities for automation and self healing
  • Change Advisory meeting for testing reviewing and approving automated self-healing sensors
  • Strategic initiatives (for example needs based device refresh) and desired analysis / reporting, OS Migration, Application rationalization etc.
  • Key Skills :

  • 5+ years Desktop Engineering experience (SCCM)
  • Some SQL querying experience and / or reporting work in SCCM
  • Skilled (or interested in developing skills) at end user analytics tools like Lakeside Systrack, able to develop and write powershell, vbs, python or other scripts to automate tasks and to work with data analytics tools and ITSM data to do correlations and find knowledge in data
  • Strategic mindset with a statistical background for data analysis
  • Good knowledge of T-SQL (MS SQL) is an advantage
  • Broad background in end user computing from both a technical level and from a senior strategic standpoint to drive automation, proactive support, and ongoing transformation
  • Exceptional customer service, problem solving, and communication skills
  • Excellent written and verbal communication skills in English
  • Benefits

    Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

    This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.

    Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

    About NTT DATA Services

    NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most.

    We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

    NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100.

    Visit to learn more.

    NTT DATA, Inc. (the Company ) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.

    The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.

    To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.


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