Digital Customer Reliability Engineer - Polish Speaking
GE Digital
Bucureşti, Romania
1 zi în urmă

JOB DESCRIPTION

Job Description Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus.

Impacts departmental operations and responsible for planning / execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures.

Judgment is required but this is typically with guidance.

Job Description

Roles and Responsibilities

  • Leverage industry experience, equipment knowledge, software know-how, and customer satisfaction skills to deliver world class predictive analytics and monitoring solutions to assigned customer accounts.
  • Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy / strategy.
  • In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
  • Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance.
  • Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems.

    May use multiple internal sources outside of own team to arrive at decisions.

  • A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent.
  • Provides informal guidance to new team members

    Required Qualifications

  • This role requires advanced experience in the Services & Customer Reliability. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
  • 5+ years experience in Power or O&G plant operation or maintenance.
  • Native Polish and working English required. Ability to drive customer meetings in both languages.
  • Desired Characteristics

  • Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs.
  • Established project management skills.

  • This job can be done remotely.
  • Additional Information

    Relocation Assistance Provided : No

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