EMEA Business Request Dispatcher-19000YUA
EMEA Business Request Dispatcher (Contractor Role)
The role offers a 6-month contract, with view to extension.
Working hours : 7 : 00-16 : 00 and 11 : 00-20 : 00 RO time.
This is a great opportunity to experience how tools and processes work in a large company.
The position plays a key role in engaging the right resources to fulfill requests for service from Sales.
You will be working at Oracle’s Floreasca Park Building, Bucharest. Learning on-the-job by remotely supporting Oracle’s Field Solution Engineers, you will verify sales requests for assistance are accurate and complete and dispatch them to make sure the right team is involved.
With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in software as a service, platform as a service, infrastructure as a service, and data as a service.
What we offer :
An international environment focused on continuous learning
A combination of building basic product knowledge, sales and organizational skills
A challenging and interesting work environment with the possibility for interaction with colleagues and partners across Europe and Asia Pacific
What you will do : Main tasks
Orchestrate the sales requests by verifying information, triaging and dispatching to the right teams to cover the business needs
Triage the incoming work packages of whether they need remote assistance
Verify the work packages to contain all necessary information
Take leadership of the work package and involve the appropriate teams to cover it according to the business needs
Recommend improvements in process and rules.
Clarify any exceptions to the rules
Act as a point of contact for the aligned stakeholders
Internal communications (participate in creating standardized communications)
Support in overall internal communications plan & execution (e.g. slides preparation)
Ensure collaboration with Solution Engineering teams, sales and other lines of business.
Work with the virtual teams across the EMEA & APAC organization
You may be required to lead or participate on internal projects related to processes & training through to development of our platform
Who you are :
We are looking for individuals that match the following profile :
Business or Technical / IT education, university degree or equivalent experience
Appreciation of Corporate Technology, internet / web applications and desktop / office automation software.
Strong skills in the use of productivity tools (Excel, Word, Powerpoint)
Excellent verbal and written communication skills in English
Excellent organizational and problem-solving skills
Able to work in a dynamic environment
Good interpersonal skills
Self-confident, proactive and a self-starter example : able to set up and drive own meetings proactively
Good attention to detail, thorough in approach and completion of task
Multicultural background / experience
Good planning and time management skills
Ability to multi-task and share job responsibilities with other team members.
Ability to work in (and preferably experience of working in) virtual teams
Openness to work with different languages & cultures
Results orientation and focus on quality
Most important is an eagerness to learn!
Detailed Description and Job Requirements
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process.
This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).