Incident Manager with Spanish
Accenture
Bucharest, Romania
4 zile în urmă

Job Description

Every day is a process of growth, being responsible of :

Assign team resources to work, communicating allocated budget, schedule, and macro approach

Empowered to make decisions for your team and ultimately accountable to ensure your team creates their deliverables on budget, on schedule with the appropriate quality

Manage resources to achieve these assignments deliverables, budget, schedule, and quality SLA

Identify and manage issues and risks and act as an escalation point within the team

Schedule, assign, and track deliverable signoffs for deliverables owned by the team approvers / reviewers, peer reviews, audits etc.

Identify continuous improvement and productivity improvement opportunities maximize reuse, minimize redundancy, streamline, drive 1 : 1s

Serve as process expert / coach for the team’s owned standard deliverables optimize for the supported capability group type etc.

Facilitate sharing of best practices Identify and drive productivity improvements

Support recruiting and interviewing potential new team members

Cross train for better multi client support

Develop and mentor people, act as a career counselor and create a high performing organization (foster relationships, resolve conflicts, etc.)

Develop and deliver performance feedback collect input from others.

Qualifications

Skills that make your work successful :

Cost and Communication Management

Operational Excellence

Resource Management

Problem Solving and Escalation Management

Service Performance Management and Metrics

Estimation and Planning

Client Relationship Management

People Enablement and Customer Interaction Handling

How we truly care :

Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.

Travel virtually around the globe, working in a diverse and multicultural environment.

Benefit from health insurance and support from a mental health therapist, to keep your life balanced.

Have fun while working, participating in internal company events, sports activities, and community initiatives.

Save money doing the things you love, having access to different discounts on products and services.

If you love vacations, joyful moments, and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.

Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.

For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey!

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