Business Analyst - OneCMS @ING Tech
Bucharest, Romania
2 zile în urmă

Discover ING Tech

The focus of ING Tech Romania (established in 2015 as a global hub for technology) has been on building strategic key capabilities, such as developing and continuously improving common IT solutions that can be shared, replicated and reused across the other ING countries.

  • Currently, ING Tech Romania provides approximately 100 services to more than 18 countries and units. These services are grouped in the following main categories : software development;
  • data management; non-financial risk & compliance; audit.

    Now, in 2021, our fast-growing organization gathers more than 1000 high-performing engineers that work together in global tribes.

    Your role & work enironment :

    The Digital Channels Tribe at ING Wholesale Banking has a clear objective : To become the best digital Wholesale bank by delivering an industry leading and consistent digital customer experience across all ING touchpoints.

    We work together closely with TouchPoint Architecture Tribe to create the standard product offering for our global Content Management System (Bloomreach BRXM).

    TouchPoint Tribe is responsible for creating a technical platform which enables building scalable applications, which can be used across the whole of ING.

    As a Customer Journey Expert (CJE) you are responsible for delivering the core global CMS product, so other ING business units or countries can easily implement it locally.

    You will work according to the ING Agile way of working in a multi-disciplinary squad, with backlog management, Scrum sprints, etc.

    You will work for cross tribes and squads, will maintain the helicopter-view of what needs to be done for which stakeholder.

    You can prioritize tasks to get the most value for our internal and external customers. In the time it is expected to evolve as a Product Owner and drive the product.

    Your key responsibilities

    Together with the Product Owner, you will create a business and technical roadmap for the delivery of the core global CMS.

    You will contribute to the productization of the service, so the product should be clearly defined and off the shelf usable for other businesses and countries

    You will determine with the Product Owner what will be part of the global offering and what local flexibility business units and countries have during implementation and after

    You will help and advise the local implementation squads

    You will gather requirements for the global CMS and its related features

    market the product within ING and act as an ambassador

    You will set up the relevant communication structures (Scrum of Scrums, demo’s, etc)

    You will translate ideas and requirements to the backlog in the form of features and user stories

    You are the essential link between business requirements and IT delivery

    We look for someone who

  • Has knowledge of well-known CMS systems (like Adobe, Sitecore, Bloomreach);
  • Has experience with steering projects or programs (preferably in an Agile manner);
  • Has interest in content-related features, like Search, personalization, A / B testing, the translation process, content templates and asset management (images, videos, pdf’s);
  • Brings problems to the surface quickly and acts upon them proactively;
  • Is a naturally collaborative person, can manage different stakeholders across countries and listens and invests in others to achieve common goals;
  • Likes to challenge the status quo and is eager to propose smart solutions to problems;
  • Has a talent for taking it on and making it happen, and has enthusiasm for helping others to be successful ;
  • Design interfaces competencies; HTML / CCS / JavaScript skills are a plus;
  • Problem-solving skills and results-oriented : focus on solutions not on problems.

  • Excellent analytical and mathematical logic skills;
  • Ability to interpret and write system documentation and technical specifications.

    We offer :

  • Working in an innovative company;
  • Working in an open and honest business culture;
  • Work in an international environment;
  • All necessary tooling;
  • Competitive salary;
  • Good secondary benefits;
  • The opportunity to further expand your knowledge, through trainings, conferences etc.

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