Discover ING Tech
The focus of ING Tech Romania (established in 2015 as a global hub for technology) has been on building strategic key capabilities, such as developing and continuously improving common IT solutions that can be shared, replicated and reused across the other ING countries.
data management; non-financial risk & compliance; audit.
Now, in 2021, our fast-growing organization gathers more than 1000 high-performing engineers that work together in global tribes.
Your role & work enironment :
The Digital Channels Tribe at ING Wholesale Banking has a clear objective : To become the best digital Wholesale bank by delivering an industry leading and consistent digital customer experience across all ING touchpoints.
We work together closely with TouchPoint Architecture Tribe to create the standard product offering for our global Content Management System (Bloomreach BRXM).
TouchPoint Tribe is responsible for creating a technical platform which enables building scalable applications, which can be used across the whole of ING.
As a Customer Journey Expert (CJE) you are responsible for delivering the core global CMS product, so other ING business units or countries can easily implement it locally.
You will work according to the ING Agile way of working in a multi-disciplinary squad, with backlog management, Scrum sprints, etc.
You will work for cross tribes and squads, will maintain the helicopter-view of what needs to be done for which stakeholder.
You can prioritize tasks to get the most value for our internal and external customers. In the time it is expected to evolve as a Product Owner and drive the product.
Your key responsibilities
Together with the Product Owner, you will create a business and technical roadmap for the delivery of the core global CMS.
You will contribute to the productization of the service, so the product should be clearly defined and off the shelf usable for other businesses and countries
You will determine with the Product Owner what will be part of the global offering and what local flexibility business units and countries have during implementation and after
You will help and advise the local implementation squads
You will gather requirements for the global CMS and its related features
market the product within ING and act as an ambassador
You will set up the relevant communication structures (Scrum of Scrums, demo’s, etc)
You will translate ideas and requirements to the backlog in the form of features and user stories
You are the essential link between business requirements and IT delivery
We look for someone who
Problem-solving skills and results-oriented : focus on solutions not on problems.
Ability to interpret and write system documentation and technical specifications.
We offer :
The opportunity to further expand your knowledge, through trainings, conferences etc.