Engineer First Line
Vodafone UPLIFT
Bucharest, RO
1 zi în urmă

Contract Type : Permanent

Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do.

We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Job description

  • Monitors network equipment alarms;
  • Monitors and modifies the requests from the company's ticketing systems;
  • Monitors the proper functioning of the services offered to the clients;
  • Takes over and treats the notifications appeared by mail, telephone or through the ticketing system,
  • Generates, stores and provides customers with reports on the status of services.
  • The ideal candidate

  • Technical knowledge on TCP / IP and HFC networks - communications media, communications equipment, monitoring of CPE equipment;
  • Relevant experience in working with hardware equipment;
  • Certification in the field of networking - CCNA is an advantage;
  • Higher education in progress or completion in the technical field;
  • Knowledge of technical English at intermediate level;
  • Customer orientation and achieving results;
  • Time management;
  • Integrity and trust.
  • You day to day

  • Monitors network equipment alarms.
  • Monitors and modifies the tickets from the USMS system.
  • Monitors and modifies tickets in the Clarify system.
  • Ensures the dispatching of teams to solve incidents and problems.
  • Ensures the fast interdepartmental information flow in situations of damages, network failures
  • Monitors the proper functioning of the services offered to clients.
  • Takes over and treats according to the internal procedures the notifications appeared by mail, telephone or through the ticketing system, related to the services offered to the clients.
  • Ensures the security of the internal resources of the department it manages.
  • Reports to the superior directly any problem with major implications in the activity of the clients or of the infrastructure.
  • Reports and escalates any problem that violates the SLAs of the activity.
  • Generates, stores and provides clients with reports on the status of contracted services, according to internal procedures.
  • Completes daily informative reports on the activity carried out.
  • Sounds like the perfect job? We have even more to offer

  • Medical and dental services
  • Life insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of an technology changing company
  • Flexible Vacation Take time off when you need it, we trust you
  • Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.

    We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.

    We actively encourage everyone to consider becoming a part of our journey.

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