Technical System Analyst - Vauban - București
Vauban
București, RO
11 zile în urmă
source : jobs4it

Requirements : 1. Bachelor's degree or in Computer Science, Information Systems, IT Engineering or equivalent work experience, at least 2 years of experience in a similar position.

2. Hands-on experience with software development and documentation form a minimum of two years, the capability of doing reverse engineering on database programmable (T-

SQL or PL / SQL) and familiar with programming languages like : .Net platform, Visual Basic, C++, Java, and JavaScript.3.

Solid knowledge of business information systems and integration patterns and paradigms; general consulting skills.4. Familiar with one or more incident management software, knowledge-

based software, source control tools, office productivity increase tools.5. Ability to explain and document technical details.

6. Good analytical and problem management skills.7. A good problem-solving attitude.8. Written and verbal communication skills both in Romanian and English.

  • Responsibilities : 1. As the Incident Analyst : a. Responsible for taking ownership of service requests and decide if a fault is being reported or there is a change request that is responsible to initiate and manage;
  • b. Responsible for Incident Reproduce, Classification and Communication with all affected users;c. Gather additional information and investigate in order to elaborate a resolution plan;
  • d. Create Workaround or Fix whenever possible or escalate / collaborate with software vendors for the achievements of the same purposes, respecting SLA's;
  • e. Smoke test of the technical solution to be applied for incident resolution and UAT supervision;f. Initiate Closure of the managed Incidents.

    2. As Applications Owner : a. Make sure applications are available within service level agreements and are working to designb.

  • Understand and periodically review the architecture of the applications and integrations;c. Carry out activities in change and configuration management and continual service improvement processes, including vendor provided applications;
  • d. Performs the deploy of the new packages in bank environments;e. Act as a consultant within the applications assigned, asses the existing and proposed improvements, possible automation and optimizations.

    Communicate inside IT and outside in order to validate the feasibility of the proposals;f. Provide training and technical assistance to the users.

  • 3. As the Problem Management : a. Identify Incidents Not Matched to Problems or Known Errors;b. Determine Root Cause and if needed perform GAP analysis;
  • c. Create new Known Error Records, document Problem Resolution, formalize and communicate workaround findings;d. Identify Incident Tasks, collect all evaluation tasks for future analysis, propose Service Improvement.

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