Purpose Statement : Responsible for Aftermarket Services customer service as initial point of contact to support on-time product delivery, inquiries, and customer visits.
This position is responsible for Customer Service Excellence by handling customer requests in an efficient and timely manner.
Key Job Accountabilities :
Support customer requests, inquiries and adjustments. Responsible for generation of reports as required / requested by customer.
Organizes and implements administrative systems and procedures performing necessary support duties.
Responsible for customer order management activities as related to customer account needs.
Works with appropriate team members to ensure product is received in a timely manner and moves through the respective processes to achieve customer service excellence.
Drive and support resolution of discrepant product, drive hold items to timely resolution, monitor and manage aging product, and support shipment processing of product as required.
Additional Accountabilities :
Ensure Quality standards are met / exceeded at all times.
Investigate, and support resolution of reported issues.
Support customer meetings / visits as needed.
Communicate with Program Managers and / or Customers on status updates.
Acknowledges and complies with the requirements of ISO 9001, ISO 14001 and ISO 45001 standards provided in the procedures and instructions that are specific to each field, documentation that underlies the proper functioning of the integrated management system of quality, environment, safety and occupational health.
Additional duties as assigned.
Education / Experience Qualifications :
A minimum of a High School diploma is required.
Less than One (1) year of related experience is required; One (1) or more years of related experience is preferred.
Basic understanding of manufacturing processes, preferably in an electronics manufacturing environment.
An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.
Other Qualifications :
Must be able to prioritize and work on multiple tasks and projects with some direction.
Basic computer skills required for effective use of systems and programs
Ability to problem solve of limited scope utilizing standard practices and procedures
Work Environment :
The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.