ServiceNow Administrator
Schenker Technology Center Warsaw
Bucharest, Romania
‎în urmă cu 20 ore
source : Just Join IT

ServiceNow (regular)

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference.

With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills.

Together as one team, we are Here to move.

Your responsibilities

  • Supports analyzing requirements, developing specifications and designing innovative solutions to business problems
  • Documents the technical requirements / as-built documentation
  • Maintains ServiceNow support processes and checks that all requests for support are dealt with according to agreed procedures
  • Development, configuration and improvement of workflows and processes
  • Performs day to day support, administration and maintenance of the ServiceNow platform
  • Manage upgrade planning and execution
  • Performs failure analysis and provides recommendations for continuous improvement
  • Investigates and resolves issues (2nd level support) including performance monitoring
  • Prioritizes and diagnoses incidents according to agreed procedures
  • Documents and closes resolved tickets according to agreed procedures
  • Escalates unresolved incidents
  • Provides Go Live support after introduction of new solutions
  • Uses his / her experience in ITIL processes to manage interfaces
  • Writes knowledge articles and supports end users by answering questions and providing basic training on applications, policies and procedures
  • Develops clear and concise technical and process documentation
  • Supports multiple projects simultaneously in a fast-paced environment
  • Works in an agile environment and is familiar with agile development methods
  • Ensures that implementations and ongoing services are delivered on time and meet client requirements
  • Supports projects by resolving fairly complex program problems
  • Supports internal service review meetings covering performance, quality aspects and processes
  • Provides training for the tool’s functionalities in person and / or through other methods
  • Work closely with the SOM architects and development team to assist in the appropriate extension, integration or development of the platform
  • Our requirements

  • Minimum 1+ year of ServiceNow administration experience
  • Qualified IT specialist (apprenticeship)
  • Bachelor’s degree in Computer Information Systems, Management Information Systems, Computer Science or another related field
  • ITSM experience and knowledge
  • Good understanding of ITIL
  • Good understanding of ITSM and related services
  • Fluent in English language skills (verbal & written)
  • Benefits

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • fruits
  • integration events
  • retirement pension plan
  • corporate library
  • no dress code
  • video games at work
  • coffee / tea
  • leisure zone
  • holiday funds
  • charity initiatives
  • extra leave
  • Raportați această lucrare
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