Sales Support Admin
Garrett - Advancing Motion
6 zile în urmă

Job Description

The Sales Support Admin manage the flow of sales operations ensuring compliance with GTX business model and full adherence to internal procedures.

  • Order Management : Offering support with creation of Scheduling Agreement & Sales Orders & Debit Requests and prototype Sales Orders check and release in SAP;
  • Ensure on-time sales orders, scheduling agreements, debit requests creation / update in SAP based on the requests received from Customer Desk team, Sales Managers and Program Managers ensuring compliance with HTS business model and full adherence to internal procedures.
  • Sales Order, Debit Request, Inquiry Conversion / OA, Interco Orders, Free of Charge Orders, Motorsport Sales Orders, Supplier Orders, Schedule Agreement for Customer, Schedule Agreement for Intercompany, Schedule Agreement 3PP Creation / Update, Prototype Order Check / Release)

  • Responsible for order management end to end process; take ownership on cross-functional meetings
  • to ensure orders are created in accordance with customer purchase order and as per the sales manager agreement with the customer.

  • Gather and validate the information from the requestors to create a new order in SAP (Sales Managers, Program Managers, Sales Support, Sales Admin, etc.)
  • Partner with Credit & Collection to drive less than 1% AR past due for price discrepancies.
  • Be the 1st point of contact for resolution of SO / SA / DR and invoice issues and manage resolution and root cause determination;
  • Building relationships with sales team members, customer desk, prototype and logistic teams.

  • Collaborate with IT and Business Excellence on process optimization and automation initiatives;
  • Ensure adherence to all SOX and standards, guidelines, policies, procedures, and SLAs.
  • Master data : Creation and maintenance of material master data and customer master data in SAP;
  • Responsible with creation and maintenance of material master data in SAP (Sales Views, Market views, Material info record)
  • Responsible with creation and maintenance of customer master data (Customer Creation / Update, Freight Price Condition Creation / Update, Carrier Creation)
  • Liaise with C&C and Legal department to ensure contracts comply with the internal procedures and policies.
  • Sales operations process improvement;
  • Responsible to identify and execute opportunities for process improvements, reduction of waste / identify value-added vs.
  • non-value-added steps in a flow of work. Collaborate with IT and Business Excellence on process optimization and automation initiatives.

  • Pro-actively and consistently communicating and escalating issues, following up and focusing on finding solutions that will lead to a short turnaround time frame resolution that would benefit both, the customer and the company.

  • Business or commercial bachelor degree or similar qualification;
  • At least 2 years experience in sales administration, order management, sales support and / or customer service, preferably in an international organization;
  • Experience of working with SAP system;
  • WE VALUE :

  • Fluent in English
  • Microsoft Office skills (e.g. Excel)
  • Excellent communication skills;
  • Data administration management and precision to procedures;
  • Process and detail oriented;
  • Exceptional organizational skill;
  • Foster effective teamwork;
  • Analytical skills;
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