Vattenfall is one of Europe’s largest generators of electricity and the largest producer of heat. The Vattenfall Group has slightly more than 20,000 employees.
Vattenfall’s core markets are Sweden, Germany and the Netherlands. The Group also conducts business in Belgium, Denmark, Finland, Poland and the UK.
The Parent Company, Vattenfall AB, is 100%-owned by the Swedish state. Vattenfall IT is the internal provider of IT infrastructure services for the entire Vattenfall Group.
It is an international shared service centre, providing efficient and reliable IT services and support to the Vattenfall Group.
Some 1 200 people in Denmark, Finland, Germany, Poland and Sweden work for us.
As Problem Manager you will be responsible for :
Driving the problem life cycle (from root cause investigation to permanent solution) in adherence with process requirements
Prepare and evaluate root cause analysis (Problem tickets handling), evaluate risks
Cooperate with other ITIL and non-ITIL processes
Tracking Problems and corrective actions to agreed KPIs / deadlines
Acting as an interface between processes, technical groups and business
Organising and chairing Problem Investigation and Problem Board Meetings
Acting as escalation point to expedite problem resolution
Ensuring that Problem Management KPIs are reported and their targets met
Ensuring good quality RCA
Minimum a year of Problem Management experience
Good understanding of ITIL V3 and ITIL V4 processes and principals confirmed by ITIL Foundation certificate (beneficial)
Good command of written and spoken English (B2 at least) and good communication skills
Willingness to business travel
Pro-active behavior, take initiative to improve our daily work, both team player and self-driven.
Strong decision making skills, ability to take action when needed.
Ability to work under pressure
Attractive salary adequate to the skills and experience
Job in an international environment and a young, dynamic team with team mates in Stockholm, Katowice and Amsterdam
Rich benefit package (e.g. private healthcare & multisport card)
Opportunity for professional development (training budget)
Excellent work atmosphere