Frontrunner C2C - Manager - English
Genpact
Napoca, Cluj, Romania
4 zile în urmă

Responsibilities

  • Builds a collaborative relationship with the key client partners in the customer site, proactively asks for feedback and takes full responsibility of the process and overall account;
  • Supervises customer concerns and enables resolution for client issues;
  • Manages account financials (accruals, billing, MSS accuracy, revenue transfer, OP);
  • Handles all client related communication, including but not limited to : recurrent operational reviews, NPS and strategic priorities;
  • Responsible for negotiating and transitioning of a new scope within the managed accounts;
  • Ensures the connection with the global and regional internal partners to ensure a mutual approach in terms of account strategy and direction;
  • Identifies and communicates risk areas to regional & global leadership, whilst providing solution oriented points of view;
  • Partakes to various internal & external projects, events and initiatives;
  • Ensures board of account efficiency by supporting architects & pathfinders within the account;
  • Participates to internal transformation meetings, communicates LDT related plans & results to customer;
  • Promote Genpact's values across teams in supervision.
  • Qualifications

    Minimum qualifications

  • Experience in customer management related roles : e.g. team leader, FLM, etc.
  • Several years of experience in a BPO / Call Center / Shared Services environment (represents an advantage)!
  • Experience in project management.
  • Preferred qualifications

  • College or Master's degree.
  • Curiosity and interest to learn as much as possible about the areas in which the company operates.
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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