Customer Service Back Office Representative
CHEP
Bucharest, Llfov, RO
5 zile în urmă

Brambles companies, including CHEP, help move more goods to more people, in more places than any other organisation on earth.

Our 330 million pallets, crates and containers are continuously in motion, forming the invisible backbone of the global supply chain and the world’s biggest brands trust us to help them transport their goods more efficiently, sustainably and safely.

As pioneers of the sharing economy, Brambles created one of the world's most sustainable logistics businesses through the share and reuse of its platforms under a model known as pooling’.

Brambles primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries.

The Group employs more than 10,000 people and operates in over 60 countries with its largest operations in North America and Western Europe.

For further information, please visit

Brambles and CHEP provide you unparalleled opportunities to advance and accelerate your career. You’ll be joining an international growth organization with a pioneering, circular business model.

You’ll be working for a company that is changing the way goods get to market. You’ll become part of an efficient and collaborative global team making a real contribution to a smarter, more sustainable future.

For more on how Brambles growth companies can accelerate your career, visit

Position Description

Customer Service Back Office Representative

Location : Bucharest

Professional & courteous response to all incoming calls / queries / complaints from customers in a timely manner and with high quality standard with regular follow-ups

Investigation and resolution of customer enquiries and complex issues with minimal delay.

On-boarding new customers including MyCHEP training and provide hyper care until the first invoice is issued

Maintaining customer relations and admin support to all customers via systems (MyCHEP), phone and email

Resolving credit, invoicing and pricing queries.

Perform joint customer visits with Account Managers if necessary

Actively work to understand CHEP’s business functions, systems and products to be able to provide first time query resolution and excellent service to customers

Provide analytical data and support on specific account queries and query findings

React positively to problems identified and undertake root-cause analysis

What we look for : BA Degree required

BA Degree required

Ca. 1-2 years’ experience in sales & customer service in a B2B service company with excellent telephone manner

Experience in Customer Service Team environment, that solely focuses on investigating and analyzing data to resolve issues.

Experience in direct B2B customer liaising with strong sense of customer satisfaction

Ability to effectively handle and manage a high degree of multiple tasks

Excellent Excel and other MS Office programs knowledge

Fluent Romanian with fluent English

What we offer

Work in an international company providing innovative solutions for the optimization of the supply chain for industries such as consumer goods, fresh produce, beverage and automotive

Broad possibilities of professional and self-development

Friendly work atmosphere based on mutual trust and respect

Attractive salary with annual bonus upon objectives achievement.

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We're excited you're here to learn how we'll leverage our family of growth companies to accelerate your career. Brambles companies employ more than 14,500 people in over 60 countries, committed to connecting people to life's essentials, every day.

Our people are shaping a smarter, more sustainable future by changing the way business makes, moves and sells goods in every corner of the world.

We look forward to helping you become one of them.

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