AVS QA Senior Catalog Associate
Amazon
Iasi, ROU
5 zile în urmă

Job summary

Craft your career at Amazon! Working closely with a team of skillful people with broad experience is a great opportunity to develop your career, get access to top resources, and connect to an awesome multicultural environment.

You will be encouraged to grow both professionally and personally while enjoying cross-functional partnerships with genuinely supportive colleagues, regardless of location or seniority.

Amazon Vendor Services (AVS) is a program designed for selected premium vendors who want to scale faster and unleash their full potential.

As part of AVS team, you will have the opportunity to support and contribute to one of the key processes within, which will impact customer s experience.

Join us in this great journey!

Responsibilities :

  • Conduct regular audits of activities related to the functional area;
  • Contribute to root cause analysis in escalation management;
  • Create and update SOP / flow of processes;
  • Identify process improvement opportunities (enhancements and pain points) at process / function level;
  • Demonstrate the ability to handle small-scale process-improvement projects;
  • Leverage / demonstrate expertise in handling end-to-end processes and related tools; use them to identify operational issues;
  • Train & mentor new hires on process tasks and provide feedback to the training team to customize training modules, if applicable;
  • Responsible for achieving the predetermined targets for the new tasks on boarded;
  • Perform audits and quality checks of tasks completed by junior associates and reports quality metrics;
  • Measure catalog quality from process aspects and trigger the defects patterns for Systemic fix;
  • Communicate the problem statement with data on operational processes for internal and external stakeholders;
  • Create standard defined reports, i.e., weekly reports;
  • Identify issues and proactively reports operational challenges;
  • Managing CAPA for the quality issues.
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