Digital Customer Enablement Specialist
Vodafone Limited
Bucharest, RO
1 zi în urmă

Full Time

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do.

We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Digital Customer Ebablement Specialist

Role purpose :

Digital Customer Enablement (Internal Order Assurance) is part of Vodafone Business providing a portfolio of support to our sales organisations and customers for BAU and Complex Opportunities.

One of the key functions within this portfolio of services is to be the bridge between the Sell Build process.

This involves 4 broad areas of activity :

Sales Support liaising with Sales and Solution colleagues to support and provide guidance on order placement for fixed services and to capture the any referrals / issues that prevent delivery to subsequent orders successfully

Customer Support liaising directly with Customers to support and provide guidance on order placement for fixed services and to capture the any referrals / issues that prevent delivery to subsequent orders successfully

Project Support working with customers and internal stakeholders (Sales, Solution, Delivery, Project Management etc) at post customer contract stage to ensure the successful delivery of complex (multiple site and / or multiple product) projects order are submitted right first time

Continuous Improvement Subject Matter Expert in Sell Build process

With these activities you will have a great impact on our business :

  • Liaise with Customers, Account Managers to offer guidance and support in order to capture and validate all information required to place & successfully deliver orders for fixed line products.;
  • Coordinate the entire quote and order processing post Solution Consultancy review through to delivery hand off ;
  • Provide process guidance and knowledge to internal customers and know how to maintain relevant details within Vodafone (where relevant to the presales process);
  • Raise feasibility for the designs being handled taking into consideration the access type, product type & structure, HLD, VRF, POP, port details and any other available technical or non-technical details.

    Manage CRQs (Change Requests) and SCRs (Soft Change Requests) independently, participate in the qualification call, review the documentation, advise the internal customer what kind of details should be provided, and raise the request directly with the concerned team.

    For change requests, based on the network inventory tool, ensure the the requester fills in the technical documentation with circuit references, existing VRFs, VLAN IDs, available bandwidth, QoS breakdown models etc with the help of the Solution consultant

    Ensure the technical documents are amended before order acceptance by the Solution consultant with private LAN IP addressing for test VRFs, primary / resilient links, port details, site addresses etc.

    With these skills you are a great candidate :

    Stakeholder Management

    Ownership & Drive for Delivery

    Excellent Communication Skills

    Commercial Acumen

    Understanding of Fixed connectivity & associated products

  • Proficient use of MS Office suite;
  • English proficiency

    Basic networking concepts LAN & WAN (CCNA preferred)

    ITIL, Agile methodology knowledge

    Skills / experience in international and global environment

    Sounds like the perfect job? We’ve got even more to offer :

    Work from Home You can have home office 2 days per week

    Medical and dental services

    Life insurance

    Special discounts for gyms and retailers

    Annual Company Bonus

    Ongoing Education we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills

    You get to work with tried and trusted web-technology

    Flexible Vacation Take time off when you need it, we trust you

    Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.

    We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.

    We actively encourage everyone to consider becoming a part of our journey.

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